Amparo Isabel Queriapa
Cornelia,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
District 2 Public Health Office
05.2017 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
Wick Cutter and Pack out
Global Tech
07.2015 - 12.2015
- Positioned wicks in glass
- Inserted metal clips onto the glass
- Removed clips from the wick
- Made sure the wax was properly poured into the candle
- Ensure wicks were the proper length
- Inspected candle for air bubbles
- Experience in labeling
- Cleaned candles for shipping
- Responsible for achieving production requirements
- Made sure that products were produced on time and are of good quality.
Cashier
CVS Pharmacy
12.2011 - 06.2013
- Operated a cash register for cash, check and credit card transactions
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including vacuuming and straightening aisle
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses.
Cashier and Food Prep
Taco Bell
03.2008 - 01.2011
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and inspected galley equipment, kitchen appliances, and work areas
- Cleaned and organized eating, service, and kitchen areas
- Cleaned and sterilized equipment and facilities
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing
- Greeted each customer with friendly eye contact
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Prepared food items
- Stored food in designated containers and storage areas to prevent spoilage
- Swept and scrubbed floors
- Took food orders and relayed orders to kitchens or serving counters
- Trained new employees
- Cleaned work areas, equipment, utensils, dishes, and silverware
- Greeted customers promptly
- Received customer payments.
Education
Undergraduate - Accounting
North Georgia Technical School
Clarkesville, GAHigh School Diploma -
Habersham Central High School
Mount Airy, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Paperwork Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
District 2 Public Health Office
05.2017 - 09.2020
Wick Cutter and Pack out
Global Tech
07.2015 - 12.2015
Cashier
CVS Pharmacy
12.2011 - 06.2013
Cashier and Food Prep
Taco Bell
03.2008 - 01.2011
Undergraduate - Accounting
North Georgia Technical School
High School Diploma -
Habersham Central High School
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