Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ampon Chanthavong

Garden City,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Field Service Technician

Redbox
10.2020 - 07.2024
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Work independently throughout the day in partnership with management, successfully managed the operations of multiple kiosks, ensuring consistent performance and customer satisfaction.
  • Drive a company fleet vehicle to install, repair, and maintain all product lines as assigned.
  • Respond to dispatch calls utilizing a work order system during scheduled shift.
  • Properly care for and follow maintenance schedule for all company-issued property, including company vehicles, phones, tablet, parts, tools and inventory

Field Support Representative

Redbox
10.2019 - 10.2020
  • Using personal vehicle, travels to assigned kiosks/locations and performs assigned tasks including but not limited to collecting product, restocking, and updating marketing materials.
  • Keeps daily record of product distributed and removed from each kiosk.
  • Follows a specifically designed daily merchandising route including regular visits to shipping and warehouse locations.
  • Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees.
  • Protects all company merchandise/product and ensures kiosks are properly secured.
  • Cleans kiosks and ensures they are kept in proper working order.

Goldsmith/Diamond Consultant

Riddle's Jewelry
05.2014 - 07.2019
  • Tasked with responsibility of precise and timely completion of store repairs and custom jewelry
  • Knowledge of hazardous/non hazardous materials
  • Knowledge of tools and equipment to maintain, clean and repair jewelry.
  • Enhanced workshop efficiency by maintaining and organizing tools, equipment, and materials for streamlined production.
  • Increased repeat business by providing personalized consultations and recommendations for clients seeking unique jewelry designs.
  • Sales and Customer Service
  • Organizing and stocking merchandise
  • Built a loyal client base through excellent communication skills and attentive customer service during consultations and follow-ups.

Unloader/Stocker

Walmart
06.2013 - 02.2014
  • Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation
  • Helps ensure the proper execution of the customer inventory flow process, the maintenance of backroom standards, the correct processing of freight, and that the backroom is ready for incoming freight
  • Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services while maintaining a safe shopping environment.
  • Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
  • Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.

Server/Hostess

Thai Arawan
05.2012 - 07.2012
  • Greet guests, answers questions, and makes suggestions regarding food, drinks, and service
  • Interacts verbally with all guests creating a friendly and upbeat atmosphere
  • Observes guests and responds to any additional requests
  • Presents guest check to each table and accepts a form of payment
  • Makes correct change and/or completes the proper charge card procedure.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Served food and beverages promptly with focused attention to customer needs

Education

Film -

University Of Kansas
Lawrence, KS
05.2013

High school or equivalent in Arts -

Garden City High School
Garden City, KS
05.2012

Skills

  • Certified Mobile Elevating Work Platform Operator
  • Preventive Maintenance
  • Troubleshooting and repair
  • Work Order Management
  • Tool Management
  • Problem-Solving
  • Quality Assurance
  • Customer Service
  • Tech-Savvy and Good with Computers
  • Patient and Organize
  • Defensive Driving

Timeline

Field Service Technician

Redbox
10.2020 - 07.2024

Field Support Representative

Redbox
10.2019 - 10.2020

Goldsmith/Diamond Consultant

Riddle's Jewelry
05.2014 - 07.2019

Unloader/Stocker

Walmart
06.2013 - 02.2014

Server/Hostess

Thai Arawan
05.2012 - 07.2012

Film -

University Of Kansas

High school or equivalent in Arts -

Garden City High School

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Ampon Chanthavong