Alyssa Mata
San Antonio,TX
Summary
Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to take on new responsibilities. Ready to help team achieve company goals. Experienced account specialist with over 4 years of experience in lending. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Relations Specialist
El Paso County Sheriff's Office
01.2023 - 09.2023
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Assisted in intake and release of inmates.
- Received and inspected funds from visitors on behalf of designated inmates.
Financial Services Representative
World Finance Corporation
08.2019 - 01.2023
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Maintained regular contact with clients to inform about transactions and performance.
Server
Angry Owl
04.2018 - 12.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Chuy's Tex-Mex Restaurant
06.2017 - 01.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Sales Representative
Payless Shoe Source
10.2016 - 06.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Hostess
Pelicans
09.2014 - 09.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Checked and restocked server areas and organized and got change for front counter.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Education
High School Diploma -
Grand Canyon University
Phoenix, AZEl Dorado High School
El Paso, TX06.2017
Skills
- Information Updates
- Specialist Procedures
- Confidential Records Management
- Reporting Skill
- Credit and Collections
- Managing Delinquent Accounts
- Problem Identification
- Skip Tracing
- Calculating Deductions
- Personalized Financial Reviews
- Closing Procedures
- Debt Repayment Negotiation
- Account Monitoring
- Payment Scheduling
- Customer Advising and Referral
- Payment Solicitation
- Accounts Payable and Accounts Receivable
- Overdue Balance Detection
Languages
Spanish
Native or Bilingual
Timeline
Customer Relations Specialist
El Paso County Sheriff's Office
01.2023 - 09.2023
Financial Services Representative
World Finance Corporation
08.2019 - 01.2023
Server
Angry Owl
04.2018 - 12.2018
Hostess
Chuy's Tex-Mex Restaurant
06.2017 - 01.2018
Sales Representative
Payless Shoe Source
10.2016 - 06.2017
Hostess
Pelicans
09.2014 - 09.2016
High School Diploma -
Grand Canyon University
El Dorado High School