Amr Ameer
Long Island City
Summary
Driven hospitality professional with hands-on experience delivering exceptional VIP and front desk guest services at major venues like the Barclays Center and Marriott. Skilled in conflict resolution, personalized guest care, and the L.E.A.R.N. service model. Technically proficient in Microsoft Excel and Outlook for streamlined operations and data tracking.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Marriott International
07.2024 - Current
- Assisted with front desk operations, utilizing Marriott's L.E.A.R.N. module for guest interactions.
- Managed guest check-ins and check-outs with accuracy and efficiency.
- Conducted office workshops to enhance team collaboration and service delivery.
- Maintained records, prepared reports, and utilized Microsoft Excel for metrics tracking.
VIP Guest Services
Barclays Center
12.2023 - Current
- Delivered outstanding guest services, incorporating feedback to elevate hospitality practices.
- Maintained professionalism while managing VIP concierge services and handling high-pressure situations.
- Provided detailed information on services, promotions, and amenities, ensuring an exceptional guest experience.
- Maintained up-to-date knowledge of services and local attractions to effectively support guest needs.
- Collaborated with management on special projects and VIP escort procedures.
Guest Service Representative
Urban Market
01.2023 - 12.2023
- Addressed guest inquiries and complaints with a focus on swift and satisfactory resolution.
- Ensured adherence to customer service standards, contributing to a positive guest experience.
Brand Ambassador
Adel's Famous Food Corp
08.2020 - 12.2023
- Built strong customer relationships to promote loyalty and retention.
- Represented the brand professionally during industry events and promotions.
- Promoted products and gathered customer feedback to improve services.
Education
B.S. - Business
St. John's University
Queens, NY06.2028
High School Diploma - undefined
Academy of American Studies
Queens, NY06.2024
Skills
- Guest Services & Communication:
- VIP Guest Services, Front Desk Operations
- Conflict Resolution & Complaint Handling (LEARN Model)
- Guest Acquisition & Retention
- Technical & Organizational:
- Microsoft Excel, Outlook & Office Suite
- Reporting & Metrics Tracking
- Time Management & Event Coordination
- Team building and supervision
- Data entry proficiency
- Administrative skills
Languages
Arabic
Limited Working
Timeline
Guest Service Agent
Marriott International
07.2024 - Current
VIP Guest Services
Barclays Center
12.2023 - Current
Guest Service Representative
Urban Market
01.2023 - 12.2023
Brand Ambassador
Adel's Famous Food Corp
08.2020 - 12.2023
High School Diploma - undefined
Academy of American Studies
B.S. - Business
St. John's University
Similar Profiles
SANTOSH KARNASANTOSH KARNA
Azure Senior Data Engineer at Marriott InternationalAzure Senior Data Engineer at Marriott International
Ryan KennyRyan Kenny
Ambassador Manager at Marriott InternationalAmbassador Manager at Marriott International
Gabriella VivasGabriella Vivas
Senior Room Operations Manager at Marriott InternationalSenior Room Operations Manager at Marriott International
Robert FalconesRobert Falcones
Repair Technician at STERISRepair Technician at STERIS
Vince HongVince Hong
Executive Sous Chef at TKRG - Per SeExecutive Sous Chef at TKRG - Per Se