Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Amr Mohamed

Ashburn,VA

Summary

Dynamic and results-oriented professional with a background in language and translation, coupled with extensive experience in operations management, technical support, and electrical systems. Seeking a challenging position where I can leverage my diverse skill set to contribute to the success of a forward-thinking organization. Passionate about delivering exceptional customer service, driving operational efficiency, and fostering team collaboration to achieve strategic objectives.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Supervisor

FCS
07.2024 - Current
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decision-making.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Supervised team of [8] security personnel during shift.

Control Room Officer

FCS
08.2023 - 07.2024
  • Managed operations in the control room, ensuring smooth functioning and adherence to safety protocols.
  • Coordinated communication between different departments to optimize workflow efficiency.
  • Responded effectively to emergencies and implemented necessary procedures to mitigate risks.
  • Improved overall safety by conducting thorough daily inspections of all control room equipment and addressing potential issues proactively.
  • Performed regular reviews of control room procedures, identifying areas for improvement and working collaboratively to implement necessary changes.

Operation Manager (Security / Passenger Service / WCHR)

MGS
08.2022 - 06.2023
  • Monitor airport operations, personnel and ensures service expectations are being met.
  • Essential Functions
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manages the daily operation at the airport and personnel. Ensures that service expectations are being met through inspecting gates, positions and areas where the security staff is working.
  • Help maintain budget targets, including total working hours needed for all services, reduction of any operational expenses.
  • Approves schedules developed by the supervisors for new employees and or any changes required.
  • Ensure the proper use of Celaya to manage schedules and approve employee hours
  • Participates in any airport meetings where the company representation is needed.
  • Make sure all equipment (wheelchair) are accounted for and in good conditions.
  • Maintain a low employee turnover.
  • Promotes all company policies.
  • Ensure the OJT is done properly and competed for all new hires.
  • Participates in daily, weekly, monthly and annual planning process as appropriate.
  • Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
  • Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Communicates areas of accountability and performance expected of personnel assigned
  • Assist in conducting disciplinary actions when needed.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Operation Supervisor

MGS
07.2021 - 08.2022
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
  • Deliver plans and assignments to the team prior to start of operations
  • Prepares and/or make sure the operation daily report is complete by the end of the day.
  • Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport were Maximus Global Services operates.
  • Update Leads/Coordinators and personnel on any irregularities/changes to operations
  • Weekly visits to airlines management to ensure service is delivered up to standards
  • Address any issues with personnel, operations, and clients
  • Weekly control and inventory reports of equipment including wheelchairs.
  • Ensure personnel training is current.
  • Communicate to management any irregularities and/or operational requests.
  • Deliver end-of-shift report to management with a full recap of the operation

Sales Consultant

Browns Leesburg Hyundai
11.2019 - 01.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Education

Bachelor - Language and Translation

Al-Azhar University
Cairo-Egypt
10-2025

Some College (No Degree) - IT

• IBM Introduction To Technical Support
Ashburn, VA

Some College (No Degree) - IT

• IBM Introduction To Hardware And Operating Syste
Ashburn, VA

Skills

  • Electrical Systems Management: Experience in assisting with installation, maintenance, and repair of electrical systems
  • Project Collaboration: Skilled in collaborating with team members to ensure timely project completion
  • Safety Compliance: Proficient in implementing safety measures to prevent accidents and ensure compliance with electrical codes and regulations
  • Operations Management: Proven ability to manage day-to-day operations, including staffing, scheduling, and budget management
  • Technical Support: Proficient in providing technical support, troubleshooting, and hardware/software fundamentals
  • Customer Service: Experienced in delivering exceptional customer service and support
  • Team leadership
  • CCTV monitoring
  • Staff management
  • Security personnel training
  • Safety and security procedures
  • Security management
  • CCTV experience
  • Patrol operations
  • Security team management
  • Daily incident reporting
  • Staffing and scheduling
  • Emergency response
  • Safety and security regulations
  • Skilled in conflict resolution
  • Personnel supervision
  • Emergency management
  • Security screening
  • Access control
  • Surveillance
  • Incident investigation
  • Policy enforcement
  • Employee relations
  • Staff hiring
  • Security officer development
  • FLUENT IN [English and Arabic]
  • Operations management
  • Skilled public speaker
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Report analysis
  • Risk analysis
  • Security planning
  • Physical security
  • Site visits
  • Relationship building and management

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • IBM Introduction to Technical Support
  • IBM Introduction to Hardware and Operating Systems
  • Software Testing with Selenium online project training from OnlineITvidhya
  • First Aid, CPR and AED from American red cross.
  • CDL Class A permit.

Languages

Arabic: Fluent
English: Fluent

Timeline

Security Supervisor

FCS
07.2024 - Current

Control Room Officer

FCS
08.2023 - 07.2024

Operation Manager (Security / Passenger Service / WCHR)

MGS
08.2022 - 06.2023

Operation Supervisor

MGS
07.2021 - 08.2022

Sales Consultant

Browns Leesburg Hyundai
11.2019 - 01.2021

Bachelor - Language and Translation

Al-Azhar University

Some College (No Degree) - IT

• IBM Introduction To Technical Support

Some College (No Degree) - IT

• IBM Introduction To Hardware And Operating Syste

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Amr Mohamed