Amra Duranceau
Colby,WI
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments. Committed to customer satisfaction and efficiency, I consistently exceed expectations.
Overview
14
14
years of professional experience
Work History
Project Manager/Service Coordinator
Graphic House Inc
02.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Traffic Control Foreman
Anasa Traffic Control Services
06.2022 - Current
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
General Laborer
Sierra Pacific Windows
06.2021 - 06.2022
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Notified supervisors of defective equipment or material.
- Mentored new employees by providing guidance on safety and proper techniques.
- Worked alongside team to accomplish work goals according to schedule.
- Maintained organized and clean work areas at all times on job sites.
Traffic Control Flagger
Primoris Electric
02.2020 - 05.2021
- Used flagging tools such as stop and slow paddle and red flag.
- Controlled flow of automotive traffic under direction of project supervisor.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Familiar with use of hand signaling procedures.
- Patiently directed motorists towards detours and alternate routes.
- Calmly managed clearing of path during passage of emergency vehicles.
- Professionally communicated with motorists stuck in stopped traffic.
- Recorded license plate numbers of traffic violators to turn over to law enforcement officials.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Guided or controlled vehicular or pedestrian traffic at street and railroad crossings and construction sites.
Traffic Control Flagger
Henkels & Mccoy
10.2017 - 01.2020
- Used flagging tools such as stop and slow paddle and red flag.
- Controlled flow of automotive traffic under direction of project supervisor.
- Accustomed to nighttime flagging in high traffic areas.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
Dialer
Aqua Finance
09.2017 - 10.2017
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Waitress
Victory Lane
06.2016 - 12.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Walmart
09.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Lead Teacher
Kids Kingdom Daycare
05.2015 - 07.2017
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Cashier
McDonald's
07.2011 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Merrill High School
Merrill, WI05.2014
Skills
- Customer Satisfaction
- Traffic Management
- Maintaining Clean Work Areas
- Payment Collection
- Safety Knowledge
- Efficient Service
- Customer Experience
- Local Traffic Laws
- Project management
- Team collaboration
- Relationship building
- Document management
Timeline
Project Manager/Service Coordinator
Graphic House Inc
02.2024 - Current
Traffic Control Foreman
Anasa Traffic Control Services
06.2022 - Current
General Laborer
Sierra Pacific Windows
06.2021 - 06.2022
Traffic Control Flagger
Primoris Electric
02.2020 - 05.2021
Traffic Control Flagger
Henkels & Mccoy
10.2017 - 01.2020
Dialer
Aqua Finance
09.2017 - 10.2017
Waitress
Victory Lane
06.2016 - 12.2016
Lead Teacher
Kids Kingdom Daycare
05.2015 - 07.2017
Cashier
Walmart
09.2014 - 06.2015
Cashier
McDonald's
07.2011 - 09.2014
High School Diploma -
Merrill High School
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