Amra Mehmedovic
Carlisle,PA
Summary
Experienced leader with over 9 years of experience leading teams to success in dynamic business environments. Proven ability to drive growth, improve operations, and implement strategic initiatives. Strong leadership skills and a passion for team development.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
NFI
Newville, PA
03.2022 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance and payroll information.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Organized special events such as promotions or fundraisers to drive business growth.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Met business targets with streamlined operations strategies.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Developed strategies to improve retention and increase employee morale.
- Decrease turnover from 135% (2022) to 30% (2023) to 3% trending for 2024.
- Oversee daily operations, ensuring efficiency and profitability.
- Implement strategic plans to improve company performance and customer satisfaction.
- Lead a team of 540+ employees, fostering a culture of excellence and accountability.
- Successfully increased revenue by 25% through innovative marketing strategies and operational improvements.
Operations Manager
Walmart
Shippensburg, PA
04.2022 - 11.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Owner
Mehmedovic Cleaning Service
Carlisle, PA
09.2019 - 03.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Operations Supervisor
Syncreon
Carlisle , PA
11.2017 - 09.2019
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Implemented customer service standards that increased client satisfaction.
Education
Bachelor of Science - Small Business Administration And Management
Central Penn College
Summerdale, PA10-2015
Skills
- Operations Management
- Business operations background
- Employee Relations
- Employee Scheduling
- Team leadership strength
- Training and development skill
- Food safety and sanitation
- Inventory Control
- Process Improvement
- Staff Management
- Staff Development
- Microsoft Office expertise
- Goal attainment
- Six Sigma Certification
- Problem-Solving
- Procurement
- Risk Management
- SAP expertise
- Budgeting and forecasting
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Spanish
Limited
Timeline
Operations Manager
Walmart
04.2022 - 11.2022
Assistant General Manager
NFI
03.2022 - Current
Owner
Mehmedovic Cleaning Service
09.2019 - 03.2022
Operations Supervisor
Syncreon
11.2017 - 09.2019
Bachelor of Science - Small Business Administration And Management
Central Penn College