Amra Muhic
Blaine,MN
Summary
Self-motivated Support Service Supervisor brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.
Overview
31
31
years of professional experience
Work History
Support Services Supervisor
LabCorp Regional Lab
10.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Standardized office structures and processes to promote collaboration and increased performance.
- Interpreted management directives to define and document administrative staff processes.
- Prepared employee schedules for maximum coverage during key hours.
- Established and implemented training programs to maximize team performance.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 15 employees
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Supervisor.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Recruited, hired, trained and supervised staff of 15 and implemented mentoring program that offered positive employee engagement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Clinical Record Clerk
Medtox Laboratories
05.2010 - 10.2021
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Distributed mail, interoffice correspondence and faxes to correct personnel within facility.
- Checked daily incoming paperwork and documents and made copies before filing.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Processed correspondence, conducted post office pick-ups, and distributed mail to appropriate parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Coordinator
Kyocera Precision Tools
08.1998 - 06.2009
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered and maintained departmental records in company database.
- Maintained master schedule and set up appointments.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Oversaw technical, operational, clerical and customer service support activities.
- Led comprehensive staff member training covering key topics.
- Oversaw project logistics using industry expertise and independent judgment.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Drove workflow improvements by streamlining processes.
Property Management Assistant
Cedar Managment
01.1998 - 08.2005
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated major issues to property manager for immediate remediation.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Trained and motivated leasing staff during bi-monthly trainings.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Managed maintenance and custodial staff of Cedar Management
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Associates - Accounting
Technical College
NurnbergSkills
- Corrective Actions
- Managing Operations and Efficiency
- Information Services
- Report Preparation and Analysis
- Performance Tracking and Evaluations
- Information Confidentiality
- Employee Development
- Equipment Efficiency
- Team Management
- Customer Service
- Management Support
- Budget Management
- Continuous Improvements
- Policy Development
- Quality Assurance
- Office Management
- Technical Proficiency
- Work Planning and Prioritization
- Distribution Logistics
- Teamwork and Collaboration
- Customer Experience
- Records Management
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Departmental Support
- Leading Team Meetings
- Verbal and Written Communication
- New Hire Orientation
- Workflow Processes
- Team Goals
- Client Support
- Office Supplies and Inventory
- Cisco Wireless
- Decisive Decision-Making
- Employee Performance Reviews
- Annual Evaluations
- Motivational Leadership
- Administrative Support
- Special Requirements
Timeline
Support Services Supervisor
LabCorp Regional Lab
10.2021 - Current
Clinical Record Clerk
Medtox Laboratories
05.2010 - 10.2021
Coordinator
Kyocera Precision Tools
08.1998 - 06.2009
Property Management Assistant
Cedar Managment
01.1998 - 08.2005
Associates - Accounting
Technical College
Similar Profiles
Brandy HesterBrandy Hester
PST Specialist at LabCorp Regional LabPST Specialist at LabCorp Regional Lab
ALEXIA GRANTALEXIA GRANT
Profile Chemistry Laboratory Technician at LabCorp Regional LabProfile Chemistry Laboratory Technician at LabCorp Regional Lab
Shawntice Greene-HeatleyShawntice Greene-Heatley
Lead Phlebotomist/Drug Test Administrator at LabCorp Regional LabLead Phlebotomist/Drug Test Administrator at LabCorp Regional Lab