Amra Mujic
Urbandale,IA
Summary
Driven Front Desk Receptionist and Optical Assistant with proven expertise in customer service and office organization, notably at Hove Family Dental/Clive Dental PC. Excelled in enhancing patient satisfaction, streamlining appointment schedules, and managing insurance claims. Demonstrated exceptional team collaboration and problem-solving skills, significantly improving billing accuracy and patient retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hove Family Dental/ Clive Dental PC
11.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Optical Manager
Sam's Club
01.2012 - 01.2022
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Performed basic vision testing for new patients.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Explained prescriptions, optical terminology and products to customers.
Education
High School Diploma -
Roosevelt High School
Des Moines, IA05.2012
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Office Organization
- Hospitality services
- Front Office Management
- Claims Handling
Certification
- First Aid/CPR Certified
Languages
Bosnian
Full Professional
Timeline
Front Desk Receptionist
Hove Family Dental/ Clive Dental PC
11.2021 - Current
Optical Manager
Sam's Club
01.2012 - 01.2022
High School Diploma -
Roosevelt High School
- First Aid/CPR Certified
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