Amrica Conteh
King George,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Legal Administrative Assistant
Department Of Veteran Affairs
06.2023 - Current
- Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries regarding all benefits available.
- Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, and vocational rehabilitation services.
- Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal-related work.
- Prepares technical correspondence to veterans and their dependents, providing benefit information, representation rights, and responses to miscellaneous inquiries via email, mail, fax and telephone.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
- Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
Office Assistant (Remote)
The Tina Conteh Foundation
03.2015 - Current
- Monitors multiple incoming calls and answered queries received by customers
- Manages and order supplies within budget guidelines of the organization
- In charge of advertising for The Tina Conteh Foundation on Social media and creating documents
Drivers License Agent(MVA)
Maryland Department Of Transportation
02.2020 - 06.2023
- Perform document examination with the purpose of reviewing, investigating, and issuing drivers licenses, identification cards, vehicle titles and registration in suspicious or non-routine situations.
- Explain pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
- Verify the authenticity of submitted documents. Schedule and administer computer-based state law exam for driving and motorcycle permits.
- Assist individuals regarding how best to provide needed documents and evidence required.
- Check in and schedule driving skills and state law re-test appointments. Serve as first point of contact for customers inquires.
- Manage all branch calendars, logs, forms, and new hire paperwork and training. Conduct necessary research to carry out work assignments.
- Plan and organize work priorities according to daily caseload. Coordinate with MVA staff and management personnel regarding performance and other administrative matters.
- Initiate inquiries to resolve errors, delays, or other problems in obtaining driver’s license issuance. Review and receive documents concerning notices of suspensions, revocations, and cancellation of licenses. Manage, engage, and communicate with internal/external stakeholders on program requirements, agendas, and inquiries.
- Manage projects in a consistent and repeatable manner. Conduct transactions that arrived from various service channels, including walk-ins, mail-in, Internet, Interactive Voice Response (IVR), drop box, fleet/government and dealers.
- Accept transaction payments and performed drawer and account closeout procedures daily. Assist customers at the kiosk machine to request a change of address, renew or obtain duplicate identification cards and renew vehicle registration. Assist the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Assist customers and direct them to the correct location/counter to obtain a ticket number for assistance. Establish work priorities and plan work accordingly.
- Provide technical answers to inquiries from employees, managers, supervisors, and officials related to specialty area. Became knowledgeable of the Motor Vehicle Administration’s regulations, interpretive materials, procedures, and process established by the state of Maryland. Use management and organizational techniques, systems, and procedures to coordinate activities. Participate in analyzing and evaluating major program goals and objectives. Liaison between staff and management and overall support staff between the Largo Branch itself and HR Department located in Headquarters’ office.
- Manage all meeting agendas. Identify and develop ways to resolve problems related to the goals and objectives. Oversee assignments of workflow recorded into the MVA tracking system. Complete training in the issuance of Maryland Identification cards, Learners permits, drivers licensing, vehicle titling and registration Worked closely with staff to always provide exemplary service for all our customers.
- Conduct research and wrote instructional material such as operational manuals and guides based on agency procedures.
- Appropriately responds to interactions where the customer wishes to speak/discuss to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor.
Server
Marriott Incorporated/Pienza Italian Market
09.2009 - 02.2015
- Collaborated with management in training new employees
- Sharpened communication skills by resolving customer complaints and creating a healthy environment
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Supported needs of thirty- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Largo, MD12.2023
Associate of Art - Social Sciences
College of Southern Maryland
La Plata, MD05.2019
Skills
- Able to work with diverse populations
- Microsoft Office proficient
- Customer Service
- Office Administration
- Document Preparation
- Report preparation
Timeline
Legal Administrative Assistant
Department Of Veteran Affairs
06.2023 - Current
Drivers License Agent(MVA)
Maryland Department Of Transportation
02.2020 - 06.2023
Office Assistant (Remote)
The Tina Conteh Foundation
03.2015 - Current
Server
Marriott Incorporated/Pienza Italian Market
09.2009 - 02.2015
Bachelor of Science - Social Sciences
University of Maryland Global Campus
Associate of Art - Social Sciences
College of Southern Maryland
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