Amrie Johnson
Harvest,AL
Summary
Highly efficient Administrative Professional offering 10 years of experience, including administrative support, customer service, and leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative Specialist/Appraisal Assistant
ES Brooks & Associates
Huntsville , AL
06.2019 - Current
- Reviewed invoices for correct documentation and validated approval prior to releasing payment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Ensured all data was entered into the system accurately and timely.
- Generated comprehensive reports accounting for current state and market conditions.
- Maintained accurate and current electronic database of completed appraisal work.
- Provided support to other staff members during the appraisal process.
- Supported appraisals by gathering sales data on comparable property.
- Compared legal descriptions against current property details to validate records.
- Created detailed spreadsheets with pertinent appraisal data.
- Prepared photographs and documentation of property characteristics to support appraisals.
- Checked recent sales, reproduction costs and potential income from property to calculate values.
- Provided accurate valuations by assessing current condition, history and unique features.
- Analyzed market conditions to determine value of properties.
- Reviewed appraisal documents to ensure accuracy and completeness of information.
- Traveled to field locations in order to evaluate single family/mulitfamily property.
- Photographed properties and created digital filing systems for images.
- Compiled property records and researched ownership histories when necessary.
- Responded to customer concerns and conveyed details about results.
- Prepared reports containing findings from appraisals.
- Researched zoning laws and regulations affecting certain areas where properties were located.
- Assisted in gathering relevant information for appraisals, such as comparables, sales history.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bank Teller
BBVA Compass Bank
Huntsville , AL
02.2013 - 09.2016
- Welcomed customers and offered pleasant service during entire transaction.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained confidentiality of bank records and client information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Prepared reports on transaction activity for management review.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquires regarding their accounts using internal banking systems.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Received and counted daily inventories of cash, drafts and checks.
- Prepared official checks for customer and internal bank needs.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Assisted customers with basic technical issues related to digital banking platforms.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed special services for customers, ordering bank cards and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Transmitted orders to supply cash to meet daily needs.
- Understood and followed oral and written directions.
Cashier
TJ Maxx, TJX Companies
Huntsville , AL
08.2010 - 01.2013
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Recognized by management for providing exceptional customer service.
Education
MBA - Business
Faulkner University
Montgomery, AL12-2017
High School Diploma -
Huntsville High School
Huntsville, AL05-2012
Skills
- Document Management
- Office Record Management
- Scheduling
- Administrative Support
- Administrative Duties
- Data Confidentiality
- Time Management
- Computer Skills
- File and Record Keeping
- Positive and Professional
Timeline
Administrative Specialist/Appraisal Assistant
ES Brooks & Associates
06.2019 - Current
Bank Teller
BBVA Compass Bank
02.2013 - 09.2016
Cashier
TJ Maxx, TJX Companies
08.2010 - 01.2013
MBA - Business
Faulkner University
High School Diploma -
Huntsville High School
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