AMRIS AMAYA GARCIA
Plano,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Chili’s
08.2022 - Current
- Delivered exceptional customer service in a fast-paced, high-volume environment, ensuring customer satisfaction and repeat business.
- Collaborated with kitchen staff to provide timely and accurate food orders.
- Manage multiple tables simultaneously while addressing special requests and resolving customer issues.
- Train and mentor new servers, assisting with shift coordination and team support.
Retail Recruiter
Crossmark
03.2021 - 08.2022
- Organized and participated in recruiting events, career fairs, and networking activities to expand the candidate pool.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Developed recruitment strategies to attract top talent for diverse positions.
- Conducted in-depth interviews to assess candidate qualifications and fit.
Team Member
Target
05.2021 - 03.2022
- Delivered exceptional customer service, assisting customers with product inquiries and ensuring a positive shopping experience.
- Stocked shelves, maintained store organization, and helped fulfill online orders.
- Collaborated with team members to achieve store goals and ensure operational efficiency.
- Trained and supported new employees, ensuring they understood company policies and procedures.
Shift Manager
Chick-fil-A
07.2019 - 04.2021
- Supervised a team of 20+ staff, ensuring optimal customer service during peak hours.
- Prepared financial statements, managed closing procedures, and handled cash reconciliation.
- Trained and developed employees, ensuring a strong focus on teamwork and customer satisfaction.
- Assisted with inventory control, stock rotation, and kitchen duties as needed.
Education
High School Diploma -
Plano West High School
Plano, TX05.2021
Skills
- Technical Skills: Microsoft Excel, Word, Outlook, Workday
- Typing Speed: 90 WPM
- Core Competencies: Customer service, leadership, team collaboration, communication, problem-solving, time management, training, and mentoring
- Strong work ethic
- Exceptional customer service
Summary of Qualifications
- Awards: Recognized as Employee of the Month for exceptional performance.
- Promotions: Rapid advancement to team lead and assistant manager roles due to demonstrated leadership and performance.
- Customer-Focused: Extensive experience in high-volume, customer-facing environments, ensuring satisfaction and repeat business.
- Team-Oriented: Proven ability to collaborate effectively with colleagues and contribute to a positive work culture.
Timeline
Server
Chili’s
08.2022 - Current
Team Member
Target
05.2021 - 03.2022
Retail Recruiter
Crossmark
03.2021 - 08.2022
Shift Manager
Chick-fil-A
07.2019 - 04.2021
High School Diploma -
Plano West High School