AMRISH JOSHI

Delivery leadership and contract account lead for multiple clients. Annual revenue portfolio of ~10-15M & Sales capture of ~12M/annum.

Contract financial & budget management, delivery governance and client relationship management.

Client: Washington Gas and AltaGas

Project Name: Application Management Services, Customer cluster and Delivery Lead

Client: OGE Corp, Oklahoma city, OK

Project Name: Application Management Services, Contract Delivery Lead

• Oversee the development of strategic vision, and build solution roadmap/s
• Application management for 24X7 servic operations for more than 70 applications include SAP ISU, FI, HCM, StreamService, OpenText, Billing, Device Management, BOBJ, BODS, PI, Basis, DB, Redwood and Business, legal applications
• Manage and govern service operation processes to support client systems for system break fixes, deployments, system maintenance, system refreshes, training & production system management and change management
• Manage and govern escalation management. Review and setup new client IT processes. Oversee Accenture leadership reporting, representing in various forums, decision making for project & act as single point of contact within Accenture
• Weekly/Monthly and Quartely service leadership internal and client review meetings
• Controlled and governed system maintenance and support by providing directions to the team members
• Adherence to contract compliances, system/data security & project policies to control the project budget, scope, quality, and resources
• Managed the project budget, revenue, and financial decisions including reviews, approval, and governance with monthly-quarterly-yearly forecasts, revenue & profit/loss reporting
• Understanding client’s functional requirements and developed the plan for system configuration
• Governed client expectation management, led and guided solutions for business and IT requirements by chairing review meetings, day to day client communications, arriving data driven decisions, risk assessment and arriving related client decisions
• Chaired meetings with client leadership, developed vision and roadmap/s for client business systems
• Contract, scope management with client and made business and financial decisions, for example contract extension, addressing new and upcoming demands, identify staffing needs and contracting
• Oversaw utilization, staffing & hiring, firing, assignment & defined work responsibilities, roll-on/offs, team priorities, managed annual performance talent decisions
• Development of strategic vision and roadmaps for client business systems for AES and OG&E corp clients
• Managed and governed the Risk and Issue assessment at overall project level and define priority & criticality
• Review system investigations, Problem management, RCAs and make improvement decisions by making mitigation plans and execution steps
• Managed and governed service operation processes to support client systems for system break fixes, deployments, system maintenance, system refreshes, training & production system management and change management.
• Extreme weather and Storm management for application services
• Disaster recovery management

Client: MODEC

Project Name: Application Management Services, Global Delivery Lead

• Global service delivery management for 7 countries for SAP and non-SAP applications
• Global team of Brasil, India, Singapore, US and Mexico team size of 70 resources
• SAP support for SAP SD, MM, FI, CO, BW, BOBJ, ABAP, PI, Basis, DB,
• Infrastructure support for Cloud service
• Mexico country roll out delivery lead

SAP Utility Solution Factory Lead (Department lead), Pune India

• As department Head for SAP Utilities from India, responsible for capability development, talent management, performance , Hiring and Firing authority, Budget management and sales RFP support
• Go-to-Market strategy development and offernings
• Conducting client visits and workshops for new sales and offerings
• Developing Innovation culture and automation strategy across 21 contracts
• Responsible for 500 resources's as department head

Client: AES Corp.

Project Name: S/4 HANA Conversion and Cloud implementation, Global Delivery Lead

• Control and govern the Service management for IT and business applications by providing process guidance, monitor the reports and making key decisions. Act as a point of contact for overall service delivery as contract Delivery Lead.
• Team size of more than 110 US, India for skilled and graduate resources
• Manage the profit and loss for project accounting by monthly forecast (revenue, cost. profit) review & provide approvals, review actual vs forecast plans, make financial and budgetary decisions directly impacting profit and loss, Review and approve monthly-quarterly-yearly financial profit-loss reporting to local account portfolio and regional leadership which impacts Company’s market forecast to share stakeholders.
• Patent invention for ML and NLP based Artificial intelligent based Platform & approved by US Patent office. Implementation of Innovation for and improved operational efficiency by 5-10%
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Utility Delivery Lead for Multiple Clients

Clients - Avangrid, Wisconsin Energy (WEC) Inc , SRP, Eni Energy

• Approximately $20M annual revenue portfolio of client projects with overall team size of 70 skilled resources
• CRM upgrade implementation
• Mobilization and transition for new service live for WEC
• Overall service management for 16 service lines for SAP and non-SAP applications
• 24X7 service operations and critical operation service support

Client: American Water

Project Name: SAP ECC & CIS Business Transformation , Delivery Lead

• Program management for American Waters client project for CIS transformation
• Understand the functional requirements and develop the plan for system configuration. Review, approve, and govern the setup procedures for maintaining the system code and configuration with appropriate authorizations and signoffs.
• Oversee and govern client expectation management, leading and guiding solution for business and IT requirements by chairing review meetings, day to day client communications, arriving data driven decisions, risk assessment and arriving related client decisions. Chair meetings with client leadership. Develop vision and roadmaps for client business systems. Oversee & govern the contract, scope management with client and make business and financial decisions, for example contract extension, addressing new and upcoming demands, identify staffing needs and contracting
• Monitor & track resource performance, utilization, staffing & hiring, firing, assignment & defining work responsibilities, roll-on/offs, team priorities, manage annual performance talent decisions and serve as escalation point from Accenture for the client.
• Manage and govern the Risk and Issue assessment at overall project level and define priority & criticality. Review system investigations and make improvement decisions. Act as point of contact for overall project delivery as onshore Delivery Lead
• Engaging weekly governance committee performance review meetings, regular reviews with key stakeholders and development of execution plans and their maintenance
• Developing, publishing and customer buy-in for release build plan
• Test approach planning and resource ramp up/down planning and execution
• Metrics reporting and communication and status meets
• Weekly reporting and project tracking, Client training workshops & sessions
• Developing scope management, project management, quality management plans, risk management, change management plan and tracking & monitoring progress
• Ensuring project metrics are compliant with Accenture standards
• People & performance management

Client: Unilever, Bangalore India

Project Name: Application Services Management. IT Manager

• · ITSM processes governance and service delivery management
• · Contract compliance and SLA adherence
• · Conducting monthly Governance steering committee performance review meetings, regular reviews with key stakeholders and development of execution plans and their maintenance
• Engaging with country leadership to relationship management
• Level 2 escalations and development of continuous improvement plan
• Vendor management for Tier-1 consulting vendor (team size about 130-150)
• Develop and manage yearly Release plan and IT strategies
• Engaging with business to prioritize new requirements and develop and maintain Change requests budgeting and monthly planning
• Change request capacity monitoring & control and resource planning
• Service transition workshops and training req
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
• Directed training and retraining of employees to boost performance and enhance business results.

Client: SABIC, Bangalore India

Project Name: Application Services Management. QA Lead

• Quality Management, Change controls and Process improvements. Development of project quality procedure and testing methodologies. Project documentations including Integration and Risk management

Client: SONY , Bangalore India

Project Name: BI/IP Implementation (Purchase, Sales and Inventory Planning), Project Manager

• Worked as a Project Manager for the BI/IP implementation & Rollouts for 6 countries including SAL, SNZ, SSA, SOTHAI, SOSIN and SID. Involved in Identification client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions
• Provide strategic project management expertise: determine project scope, budget and timelines for construct to deploy phase of that, perform systems analysis, business and technical requirements gathering
• Prepare project initiation docs, resource loading, creation of project plan and schedule etc.
  Analyze architectural and technological gaps, clarify that from SMEs and system owners and define Architectural solutions. Help the onsite/ offshore team to create Architecture Design document
• Co-ordinate with customer for validation of pricing, resource loading, project plan, project execution model (Onsite or Onsite-Offshore) and schedule
• · Resource planning & Change request management, scope check
• Ensuring time sheet management system compliance as per guidelines outlined. Validate and own the time sheets submitted by the consultants
• Outlining the risks associated with the project and review at every phase of the project. Obtain validation from Client Partner.
• Define customer interface and communication requirements in consultation with Client Partner

• Worked as Integration Architect for global IT
• Worked as a technical lead for SAP PI, ABAP, CRM and BI developments on the project
• Selection of appropriate development/implementation process within the overall quality framework and tailor it to meet project specific requirements
• Outlining detailed scope of the project in consultation with the consulting team and obtaining approval from the Global IT Director. Ensuring that the project is executed as per defined scope in the project charter. Participation in the scope change management activities
• Regular review & development of project implementation plan with vendor including vendor management for all development needs
• Training need’s planning and execution for the team members and business users
• Resource management for the members on the project
• Conducting the regular communication meetings with project stakeholders including reviews, feedback and approvals
• Regular monitoring of project execution and delivery on-site and within scope
• Member of global enterprise architectural community (EAC), contribution & adherence to overall EAC guidelines
• Defining the scope for change requests, reviews and approvals from CAB
• Review and setup the complete architecture on PI, ABAP and BI on the project with technical architects

Client: Forest City, Cleveland OH

Project; Procure to Pay SAP Implementation

• Regular project management related activities for all the resources on time and material basis
• Scope adherence and delivery schedule planning with the customer including forecasts planning
• Timesheet and billing management
• EAI Architecture, design & development Implementation of XI3.0
• Technical SAP solutions, Business processes development, solutions and discussions with Business people
• Risk Management and GAP analysis
• Involvement as a Senior tech team lead, mentoring to the other team members and knowledge sharing
• Interfaces design and development with SAP XI involved with testing during cutover and dry runs.
• Go-live preparation involved with cutover and testing activities

Client: ITT Industries, Seneca Falls NY

Project Name: SAP P2P Implementation

• As technical lead of 20 offshore based team, involvement in Design, Business process problems, Solutions and Interface architecture across cross-application platforms
• SAP Integration architect and development lead
• SAP XI 3.0 integration and SAP ABAP interface development for 80+ interfaces and RICEF
• Technical lead for SAP P2P implementation
• Implementation of XI3.0, CTS+ configuration, design and development of more than 45 interfaces using JMS, File, HTTP, DB adapters
• SIT * UAT testing

Client: WoltersKluwer

Project Name: SAP P2P Integration Implementation

• As a Technical lead of 10-12 members team, involvement in Design, Discussions, Business process problems, Solutions and Interface architecture across cross-application platforms
• Working with the team as a lead, knowledge sharing, coaching, on-site customer relations
• Integration & Stress testing and managing deliverables based on Quality processes
• Quality analysis of project & corrective actions
• Business processes design, discussions and developments
• Development of migration strategy for all the old developments & interfaces
• Work as a Development Lead for XI & ABAP
• Work as On-site coordinator & as a team lead for the Offshore team based at Kolkata, India
• Technical development lead from on-site, review, plan and represent delivery schedule planning with the customer including forecasts planning
• Development review and team coaching; Building the team and producing work products
• Integration & stress testing and managing deliverables based on Quality processes
• Quality analysis of project & corrective actions
• Systems integration testing and UAT support
• Deployment and Go-Live

Clients: Centrica

Project: CIS Business Transformation

• SAP Utilities ISU Design & development
• ISU Billing architecture and developments
• Architecture of the Interfaces on the project
• Programming, design and software design
• Test scripts and execution
• SAP Modules - ISU. CRM

Client: British Petroleum, Aberdeen U.K.

Project: SAP Roll out and JV implementation

• Development of Inbound Interfaces for invoice, sales orders, & SAPscript FORMS , Reports and BDCs for data migration and upload.
• Reports, Interface Functionality Development, Interface Data Dictionary Development, BDCs, SAPScripts and CATT Scripts
• SAP Module FI, CO, JV, SD and MM

Client: Sunflag Iron & Steel, Nagpur India

Project Name: Full cycle SAP implementation

• SAP ABAP developer for SAP Script FORMS, for Purchase order, Invoices, Reports, BDCs, Customer Exits, Enhancements
• Testing and deployment
• Documentation for Technical design and project delivery method related deliverables
• RICEFW Development for FI, SD, MM, PP, PS, QM modules
• Data migration and conversion

Client: ICICI Bank, Mumbai India

Project Name: SAP Maintenance

• Development of new Reports , BDCs,

• Maintenance & Enhancement of previous existing functionality containing Dialog Programs, ABAP Queries, SAP Scripts(Including Cheque Printing & Advice for ICICI Bank
• SAP Module - FI
• Cheque prit Go-live for all ICICI Units

Client: Weiler International Electronics, India

Project Name: SAP Implementation

• RICEFW Development for SD, FI, MM, PP, PS, QM and WM modules
• ABAP Reports, BDC Programs and SAP Script development
• Testing and data load
• Data cleanup and validation
• Deployment and post go-live Hypercare support