Volunteering - Recipient of US Presidential Volunteer Award
Amrish Soni
Manager, Application Support
Greensboro,NC
Summary
Application Support Manager with decades of experience in design, development, and support of Enterprise and Customized applications. Has proven track record of using personal, communication, and organizational skills. Implemented many improvements by recruiting excellent personnel and enhanced department efficiencies. Team player with excellent communication skills, high quality of work, grit, and highly self-motivated.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Manager, Application Support
Center For Creative Leadership
Greensboro, NC
08.2020 - Current
- Formed and lead first Global Application Support Team in history of CCL that currently provides 19 hours of Application Support each day
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Organized “Tech Road Shows” to train business units, empowering them to handle tickets at Tier 1 level.
- Significantly reduced number of tickets handled by developers, freeing up their time to do actual application development.
- Subject matter expert with software development teams as partner to upgrade and maintain applications.
Software Development Team Lead
Center For Creative Leadership
Greensboro, NC
01.2012 - 07.2020
- Lead Design, Development, Maintenance and Support of Center for Creative Leadership’s Multilingual Assessment Systems.
- With 40,000 average monthly users, established constant high performance and availability of applications.
- Handled development and support simultaneously of client facing applications and backend services
- Trained onshore and offshore teams to design and upgrade CCL applications. Worked with constantly changing management teams and product owners.
- Recruited technical subject matter experts to plan and monitor software development teams through phases of project completion.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Drafted progress reports for senior leadership, outlining important performance metrics and outstanding individual contributors.
Microsoft .Net Consultant
Center For Creative Leadership, RMIC, SystemTec
Greensboro, NC
12.2000 - 12.2011
- Consulted with several clients across NC for software development needs.
- Worked on financial software systems at leading mortgage insurance company.
- Setup e-commerce websites for leading industrial footwear organization
- Joined CCL on contract to work on Strategic Tracking and Reporting System (STARS).
- Built great relationships with multiple departments and individuals at CCL which helped win continuous contract renewals for more than 10 years.
- Core development team member of CCL's Assessment Systems.
- Built several back end core services that processed thousands of emails and hundreds of registrations each day.
Education
Master of Science - Computer Science And Applicaitons
Gujarat University
India 06.1995 - 11.1998
Bachelor of Science - Mathematics
South Gujarat University
India 06.1992 - 06.1994
Skills
Organizational and Business Knowledge
Certification
FrontLine Leaders Impact
Interests
Coaching Middle School Lego Robotics Team
Reading
Travelling
Timeline
Manager, Application Support
Center For Creative Leadership
08.2020 - Current
Software Development Team Lead
Center For Creative Leadership
01.2012 - 07.2020
Microsoft .Net Consultant
Center For Creative Leadership, RMIC, SystemTec
12.2000 - 12.2011
Master of Science - Computer Science And Applicaitons
Gujarat University
06.1995 - 11.1998
Bachelor of Science - Mathematics
South Gujarat University
06.1992 - 06.1994
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