AMRIT CHHETRI
Sr. Veteran Service Representative
Rosharon,TX
Summary
Administrative and IT graduate Professional with prior military background searching for a position in a reputed company that values attention to detail promotes learning and growth, needs a highly organized, skilled, effective leader and communicator. Also, an experienced and dedicated Veterans Service Representative with 4+ years of experience in the Department of Veterans Affairs. Excellent reputation for exceeding the organizational standards, resolving complex cases and problems, working special projects and driving overall operational improvements. Key qualifications include: MICROSOFT OFFICE (15+ years), MICROSOFT WINDOWS (15+ years), MS OFFICE (15+ years), SQL (1 year) Data management, Organizational project management, Problem solving, Data Analysis, Accounting, Administrative, Customer service, Data Analysis, Data processing, Information Systems. Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering 4+ years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Sr. Veteran Service Representative
Dept. of Veterans Affairs
Washington, DC
02.2018 - Current
- Served more than 14,500 Veterans and their beneficiaries by analyzing, developing, and requesting required evidence to eligible beneficiaries with exceptional accuracy and maintained 100% accuracy.
- Analyzed financial data to ensure accuracy of the compensation payments to the Veterans and their beneficiaries.
- Followed organizational policies and procedures by keeping the Veteran’s financial information confidential.
- Utilized various electronic data processing systems and applications in the process of compensation claim processing.
- Prepared and reviewed correspondence to the members of Congress and special interest groups, including private attorneys.
- Excelled at the workplace by completing special projects, including Homeless Veterans Coordinator and working compensation and pension disability claims to meet the organization’s goal.
- Reviewed and requested medical records, military personnel records, and service verification records to determine eligibility status.
- Analyzed claims to determine the percentage of disability, permanent and total disability, and entitlement to compensation.
- Encrypted data and erected firewalls to protect confidential information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Recommend improvements in security systems and procedures.
- Used ticketing systems to manage and process support actions and requests.
Patient Administration Specialist
US Army Hospital
Landstuhl
02.2014 - 02.2018
- Reviewed records for completeness and accuracy; reviewed 50+ records everyday and maintained 100% accuracy for updating demographic information, emergency contact and health insurance
- Reviewed insurance information of the patients to route medical billings efficiently and also trained new staffs to ensure they understand the organizations policies
- Processed admission and dispositions efficiently; Assisted doctors for inpatient and outpatient surgery by admitting and discharging over 1000 patients in a timely manner
- Protecting the security of medical documents to ensure confidentiality is maintained; Maintained medical folders room by giving access to only those personnel having security clearance to protect Personally Identified Information (PII)
- Prepared reports of the number of patients that are admitted to the hospital and delivered it to the upper-level managers.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved operations through consistent hard work and dedication.
Store Manager
Parcel Plus
Bedford, Texas
08.2012 - 12.2013
- Analyzed financial statements and provided a detailed report by creating financial models for decision support
- Performed 360-degree supervision of the store; coordinated with the employer to change business hours for business growth
- Protected day to day operations by keeping financial information confidential
- Monitored variances, identified trends, reconciled transactions by comparing and correcting data and provided a recommendation to the owner
- Maintained inventory database by entering, verifying and backing up data
- Automated inventory ordering process and accounting applications.
- Performed statistical operations to improve operations and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Master of Science - Information Technology Management
Golden Gate University
San Francisco, CA 02.2020 - 12.2021
Bachelor of Science - Management Studies
University of Maryland - University College
Hyattsville, MD 08.2015 - 06.2017
Bachelor of Science - Information System
The University of Texas At Arlington
Arlington, TX 08.2012 - 01.2013
Associate Degree - Science
North Lake College
Irving, TX 02.2011 - 07.2012
Skills
Decision Making
Teamwork and Collaboration
Data Entry
Attention to Detail
Software Proficiency
Problem-Solving
Data security
Critical thinking skills
Erecting firewalls
Data analysis
Information security
Firewalls, VPNs and security products
Technical Analysis
Wireshark software
Dependable and Responsible
Developing security plans
Designing security controls
Active Listening
Certification
Undergraduate Cybersecurity Certification (2017-2018)
Timeline
Master of Science - Information Technology Management
Golden Gate University
02.2020 - 12.2021
Sr. Veteran Service Representative
Dept. of Veterans Affairs
02.2018 - Current
Bachelor of Science - Management Studies
University of Maryland - University College
08.2015 - 06.2017
Patient Administration Specialist
US Army Hospital
02.2014 - 02.2018
Bachelor of Science - Information System
The University of Texas At Arlington
08.2012 - 01.2013
Store Manager
Parcel Plus
08.2012 - 12.2013
Associate Degree - Science
North Lake College
02.2011 - 07.2012