AMRIT KAUR
Dallas,US
Summary
Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns. Uses well-practiced and thoughtful listening and speaking skills. Excel and data entry techniques have been taught to me. With a team-oriented mentality and a commitment to customer satisfaction, business needs, and sales excellence, I am efficiency-driven and organized. Dedicated and detail-oriented with multitasking, follow-through, and problem-solving experience gained during 10+ years in customer service and support. Excellent interpersonal skills and a friendly demeanor. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Capable of unpacking and resolving issues while promoting [Product or Service] and keeping customers loyal and satisfied.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UPS
08.2024 - 03.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Trained new representatives on product knowledge and customer service protocols.
- Managed complex customer issues through effective problem-solving strategies.
- Implemented process improvements that enhanced response times and overall service quality.
- Processed transactions
- Cleaning duties
- Shipped packages, created shipping labels
- Sorted mail into client’s mailboxes
- Processed packages
- Trash duties
- Printed documents for customers
- Laminated client’s requested document/signs
Customer Service Representative
McDonald’s
07.2024 - 07.2024
- Processed transactions
- Handed food from the drive through windows
- Made drinks, coffee beverages
- Prepared fries and hash browns in the deep fryer
- Cleaning duties
- Packed food orders to hand out
Cashier Team Lead
Dollar Tree
01.2024 - 06.2024
- Performed cashier operations, ensuring compliance with company policies and procedures.
- Mentored new cashiers, enhancing team performance and customer service standards.
- Implemented efficient cash handling procedures, reducing discrepancies during audits.
- Cleaning duties
- Stocking duties
- Recovery duties
- Replenished goods
Customer Service Representative Agent
A Asif Agency Inc
09.2021 - 06.2023
- Answered a steady stream of customer calls.
- Entered data into Excel system, including payments, account information, and call logs.
- Assisted customers by answering questions, responding to inquiries, and handling phone requests.
- Answered customer calls promptly to avoid long wait times on hold.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Double-checked the data's accuracy and integrity.
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
- Gathered customer feedback and made process changes in order to exceed customer satisfaction goals.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Used my sales skills to promote [Product or Service] and to take advantage of upsell opportunities.
- Entered customer interaction details into Excel to track requests, document problems, and record solutions offered.
Customer Service Representative - Cashier
Bed Bath & Beyond
12.2018 - 11.2019
- Checked out customers
- Answered customer questions about products.
- Processed transactions and returns
- Greeted customers
- Collected carts from outside
- Placed items on hold as per customer requests
- Cleaning duties
- Kept cashier lanes stocked and tidy
Customer Service Representative Cashier/Softlines Sales Representative
Target
01.2016 - 02.2018
- Cashier duties + Softlines sales associate duties
- Checking out customers
- Keeping checkout lanes clean and stocked with merchandise
- Assisting customers with purchases at self checkout lanes
- Sorting clothes according to sizes, types, gender, age group
- Stocking shelves
- Folding, hanging, sorting clothes, shoes, accessories
- Fitting room duties (assisting customers with clothing selections, keeping the fitting room clean)
- Answering phone calls
Customer Services Representative
Sunoco
02.2008 - 02.2013
- Cashing out customers
- Selling tobacco and alcohol products
- Selling lottery tickets
- Stocking duties
- Handling cash
- Changing signs
- Cleaning the premises
- Assisting elderly customers with gas purchases
- Assembling the newspapers
- Opening the gas station on early shift days
Call Centre Representative
Farmers Limited
01.2006 - 01.2008
- Used analytical and problem-solving skills to troubleshoot order issues pertaining to damages of goods and deliveries issues.
- Consistently maintained customer satisfaction ratings through quality control and great customer service
- Maintained customer satisfaction rate.
- Ensure that all products in the company database and on the official website are up to date.
- Entered call details and solutions into the notes database.
- Spoke with customers about their ordered products and delivery concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
- Made outbound calls
Education
Medical Billing Certificate - Medical Billing
U.S. Career Institute
Fort Collins, CO01.2023
Bachelor of Applied Management - Applied Management
Open Polytechnic
Lower Hutt01.2017
Skills
- Client-focused
- Sales expertise
- Computer literate
- Account management
- Excel (spreadsheet data entry)
- Professional telephone demeanor
- Excellent with kids
- Kennel cleaning and sanitizing methods
- Retail store support
- Excellent communication
- Results-oriented
- File/records maintenance
- Customer needs assessment
- Multi-Task Management
- Recordkeeping strengths
- Customer satisfaction
- Customer service
- Data entry
- Time management skills
- Microsoft Office
- Administrative support
Certification
Medical Billing Certificate
Timeline
Customer Service Representative
UPS
08.2024 - 03.2025
Customer Service Representative
McDonald’s
07.2024 - 07.2024
Cashier Team Lead
Dollar Tree
01.2024 - 06.2024
Customer Service Representative Agent
A Asif Agency Inc
09.2021 - 06.2023
Customer Service Representative - Cashier
Bed Bath & Beyond
12.2018 - 11.2019
Customer Service Representative Cashier/Softlines Sales Representative
Target
01.2016 - 02.2018
Customer Services Representative
Sunoco
02.2008 - 02.2013
Call Centre Representative
Farmers Limited
01.2006 - 01.2008
Medical Billing Certificate - Medical Billing
U.S. Career Institute
Bachelor of Applied Management - Applied Management
Open Polytechnic
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