Amrita Kaur
Massapequa,NY
Summary
Senior Operations Leader with 18+ years of progressive experience delivering Order-to-Cash (OTC), Accounts Receivable (AR), Collections, and Order Management operations for Fortune 500 and global US enterprises through offshore and global delivery models. Proven expertise in DSO reduction, cash acceleration, AR risk mitigation, and executive stakeholder management, partnering closely with US-based CFO organizations, Controllers, and Finance leaders.
Overview
18
18
years of professional experience
Work History
Senior Manager – Operations
Genpact
07.2023 - Current
- Lead end-to-end OTC, AR, and Order Management operations for Fortune 500 US clients
- Drive past-due reduction and cash acceleration through portfolio segmentation and collector productivity initiatives
- Partner with US Finance leadership on weekly governance calls and executive reviews
- Resolve high-impact CFO- and Controller-level escalations
- Deploy RPA/QPA automation reducing manual effort by 20–25%
- Lead, coach, and develop 70+ global associates across collections and billing
Operations Manager
Genpact
10.2021 - 06.2023
- Managed multi-million-dollar AR portfolios for a top-10 Fortune 500 client
- Improved collector productivity by 10–15% while maintaining quality and compliance
- Sustained 98%+ SLA and KPI adherence across portfolios
- Led hiring, onboarding, training, and performance management
- Owned daily, weekly, and monthly reporting for internal and client leadership
Operations Manager
Astra Business Services
06.2018 - 10.2021
- Managed multi-portfolio AR and collections operations for US and global clients
- Designed staffing models, dialer strategies, and recovery plans
- Delivered consistent SLA, compliance, and recovery outcomes
- Strengthened long-term client partnerships and supported business growth
Assistant Manager – Operations
Genpact
08.2018 - 09.2021
- Managed OTC and AR operations for US clients across collections and billing
- Monitored AR aging, disputes, and past-due exposure
- Supported executive escalations and client communications
- Drove process improvements and automation initiatives
- Led team huddles, coaching sessions, and performance reviews
Team Lead / Senior Production Leader
Astra Business Services
03.2016 - 06.2018
- Led collections teams managing high-value AR portfolios
- Drove productivity improvement plans and performance tracking
- Coordinated with US client stakeholders for escalations and reporting
- Mentored junior staff and conducted training programs
Assistant Manager – Operations
Astra Business Services
11.2011 - 03.2016
- Oversaw AR and collections operations for domestic and US clients
- Implemented process improvements to improve cash recovery
- Supervised and coached team members on productivity and quality
- Prepared operational dashboards and client reports
Collection Executive → Senior Production Leader
Astra Business Services
10.2007 - 01.2011
- Started career as Collection Executive managing domestic and international AR accounts
- Conducted collections calls and email follow-ups for past-due accounts
- Promoted to Senior Production Leader based on performance
- Supported escalation handling and reporting
Education
Bachelor of Arts - Graduate
Skills
- Order to Cash (OTC)
- Accounts Receivable
- AR Aging & DSO Reduction
- Collections Strategy
- Cash Application
- Billing & Disputes
- US Client Governance
- Executive Escalations
- SLA/KPI Management
- RPA/QPA Automation
- Lean Six Sigma
- Global Service Delivery
- People Leadership
Key Business Impact
- Delivered 12–18% DSO reduction across complex AR portfolios
- Accelerated $25M–$45M in annual cash flow improvement
- Managed $150M+ AR portfolios across multiple clients
- Led and scaled 40–90 member global teams supporting US time zones
- Consistently achieved 98–99% SLA and KPI compliance
Timeline
Senior Manager – Operations
Genpact
07.2023 - Current
Operations Manager
Genpact
10.2021 - 06.2023
Assistant Manager – Operations
Genpact
08.2018 - 09.2021
Operations Manager
Astra Business Services
06.2018 - 10.2021
Team Lead / Senior Production Leader
Astra Business Services
03.2016 - 06.2018
Assistant Manager – Operations
Astra Business Services
11.2011 - 03.2016
Collection Executive → Senior Production Leader
Astra Business Services
10.2007 - 01.2011