Amrita Singh
Newark,NJ
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Lead Concierge
Maverick Concierge Inc
Fort Lee , NJ
11.2022 - Current
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Provided customer service to guests and responded to inquiries in a timely manner.
- Created weekly reports summarizing activities at the concierge desk.
- Trained new employees on policies, procedures, and customer service expectations.
- Ensured compliance with all safety regulations within the department.
- Generated ideas to improve customer experience at the concierge desk.
- Oversaw maintenance of equipment used by the concierge team.
- Provided technical support related to computer systems used by the concierge team.
- Conducted regular performance reviews with team members.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Scheduled conference room and other reservations using proprietary software.
- Updated front desk's concierge book to maintain most relevant visitor information.
Lead Concierge
NFC Amenity
Asbury Park , NJ
03.2019 - 11.2022
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Provided customer service to guests and responded to inquiries in a timely manner.
- Created weekly reports summarizing activities at the concierge desk.
- Trained new employees on policies, procedures, and customer service expectations.
- Ensured compliance with all safety regulations within the department.
- Generated ideas to improve customer experience at the concierge desk.
- Oversaw maintenance of equipment used by the concierge team.
- Provided technical support related to computer systems used by the concierge team.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Scheduled conference room and other reservations using proprietary software.
- Updated front desk's concierge book to maintain most relevant visitor information.
Business Office Assistant
Care One Nursing Home
Paramus , NJ
03.2018 - 11.2022
- Organized paper filing system to maintain accurate records.
- Counted and reconciled petty cash log to support accounting department.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Created spreadsheets using Microsoft Excel to track expenses, payments, revenue and other financial data.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
- Communicated with vendors to resolve any invoice discrepancies or payment issues.
- Provided administrative support to the finance department staff as needed.
- Operated office equipment, such as copy machine, scanner and printer.
- Organized and filed documents related to accounts receivable, accounts payable, payroll and other business transactions.
- Received and sorted incoming mail and delivered to applicable co-workers.
Education
Certificate - Medical Assisting
Katherine Gibbs College
Livingston, NJ06-2008
Bachelor of Science - Hospitality Management
Everglades University
Boca Raton, FLSkills
- Strong Leadership
- Customer Service
- Reservations Management
- Telephone Etiquette
- Conflict Resolution
- Effective Problem Solving
- Training and Mentoring
- Outstanding Customer Service
- Strong Work Ethic
- Guest Experiences
- Strong Interpersonal Skills
- Management Interaction
- Hospitality
- Team Supervision
References
References available upon request.
Timeline
Lead Concierge
Maverick Concierge Inc
11.2022 - Current
Lead Concierge
NFC Amenity
03.2019 - 11.2022
Business Office Assistant
Care One Nursing Home
03.2018 - 11.2022
Certificate - Medical Assisting
Katherine Gibbs College
Bachelor of Science - Hospitality Management
Everglades University
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