Amrita Thapa
Merrimack,NH
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Luxottica
Manchester, New Hampshire
04.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented measures to reduce losses due to fraud or theft at the POS terminals.
- Processed customer payments by cash or credit card accurately and efficiently.
- Maintained clean and organized work area at all times.
Sales Floor Captain (Team Lead)
Macys Inc., Gap Inc
Manchester, NH
07.2021 - 06.2022
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided support to junior staff during peak periods of workloads.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Sales Associate
Macys Inc., Gap Inc
Manchester, New Hampshire
05.2018 - 11.2019
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Tribhuvan University
Kathmandu,NepalSkills
- Operations Management
- Employee Scheduling
- Cost Reduction
- Product and service knowledge
- Sales monitoring
- Task Delegation
- Employee Performance Evaluations
- Sales Reporting
- Product branding
- Sales Growth
- Staff Supervision
- Retail Operations Management
- Money Handling
Timeline
Assistant Manager
Luxottica
04.2024 - Current
Sales Floor Captain (Team Lead)
Macys Inc., Gap Inc
07.2021 - 06.2022
Sales Associate
Macys Inc., Gap Inc
05.2018 - 11.2019
High School Diploma -
Tribhuvan University