Amritash Singh
Medford,NJ
Summary
Results-driven Chief Architect with extensive experience in overseeing architectural projects from inception to delivery, focusing on enterprise architecture design and application integration. Recognized for spearheading modernization initiatives that significantly improved operational efficiency while fostering collaborative team environments. Proven expertise in problem-solving, stakeholder management, and governance policies, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
Work History
Chief Architect
United Health Group, Optum
Basking Ridge, NJ
01.2021 - Current
Director, Architecture Org Leader
United Health Group, Optum
Basking Ridge
12.2020 - 12.2021
- Manage the Architecture Organization in UMR and have full oversight of a team of professionals, from managers to individual contributors. Assign daily tasks as needed to meet delivery commitments.
- Make staffing decisions (including onboarding/offboarding), budgetary allocations, forecast resource requirements, create budgetary projections, and conduct appraisals, performance reviews, and salary reviews. Provide constructive feedback, and develop corrective action plans as needed.
- Create a performance culture with an emphasis on continuous improvement, defining the career path for each employee, to create a backup and succession plan for all team members. Assess and evaluate the technical capabilities of team members, plan, and drive training to enhance skills accordingly. Provide constructive feedback to team members, and mentor them to grow and develop.
- Organize work intake calls, requirement grooming meetings, and architecture review meetings with different stakeholders.
- Manage, review, and maintain program/project plans, and manage resources to ensure resource availability, alignment to strategic objectives, and meet delivery commitments.
- Manage programs, project plans, and implement changes as needed. Communicate status updates to stakeholders and leadership, and ensure all stakeholders are kept updated on any delivery or financial risks.
- Develop and manage strategic and tactical business and technology architecture roadmaps. Develop architecture organization, strategic roadmaps, and delivery schedules.
- Manage architecture governance activities associated with ensuring Enterprise Technology Architecture compliance, and create policies to ensure adherence to architecture guidelines.
- Develop and manage end-to-end solution plans that define the ideal and future state systems solution, the scope of solution initiatives, solution delivery sequencing through architecture transition states, and assumptions and risks.
- Ensure capital programs stay aligned to the Enterprise strategy while leveraging existing components and capabilities across the business segment landscape.
- Oversee architecture assessments and reviews during business ideation, discovery, and program/project execution to ensure alignment with business goals and strategies.
- Establish protocols and guidelines to ensure solutions developed across the A&I organization are aligned with enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
- Manage the implementation of architectural blueprints that describe the strategy, business outcomes, capabilities, services, processes, information, and data that together will realize our vision, goals, and strategic objectives.
- Direct, guide, and mentor teams to develop projects within a program in alignment with the organization’s strategic plans and objectives, and architecture standards, with oversight from the Office of the CIO.
Enterprise Architect, Solution Architect, Integration Architect, Domain & Functional Development Architect
United Health Group, Optum
Basking Ridge, NJ
02.2020 - 11.2020
- Create strategic and transitional application architecture, and research and recommend engineering best practices for UMR (UMR is the largest TPA in America. The program entails an enterprise-wide effort to modernize business and IT capabilities, with a focus on improving the simplicity, flexibility, and affordability of health care.) It involves developing a healthcare landscape with a highly configurable system at the core, which is easy to use and configure, thus reducing IT costs and effort in maintenance and development.
- Develop application functional blueprints, integration application landscape, solution and domain architecture, and common data flow models. Develop systems that are cost-effective, meet users’ requirements, and work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Develop security, scalability, reliability, and feasibility integrations with current solutions design. Develop business architecture, define future state design, conceptual designs, and ensure alignment of implementation plans to the business case.
- Define business processes and information systems for supporting processes across all domain functions, and draw correlations from non-standard data sets, using broader inferences to drive business value.
- Analyze and resolve identified risks, communicate, and secure sign-off from stakeholders on identified solutions, identify capability gaps between the current state and desired state, and incorporate software and system architecture (e.g., infrastructure, network) into conceptual design.
- Partner with module architects in developing a robust IT framework, and provide recommendations and technical guidance to improve performance, reliability, and reusability within the constraints of budget, resources, and business dependencies.
- Ensure compliance with testing standards, groom user stories, validate testing results, and provide ongoing implementation support during the warranty period.
- Recommend test scenarios to business testers, assist in defect analysis to assess the impact on the solution, identify patterns in issues, and research the root cause to improve overall quality.
- Drive timely resolution of defects to meet release criteria, manage the testing process/workflow to ensure timelines and deliverables are met, identify and mitigate risks/issues related to testing, and ensure compliance with applicable testing standards and best practices.
- Train new staff members on E&I proprietary applications, architecture, and infrastructure, and identify ways and avenues to improve delivery performance throughout the project development and execution proces
Enterprise Architect, Application Solution Architect, Domain and Functional Development Architect
United Health Group, Optum
Basking Ridge, NJ
09.2019 - 02.2020
- Create strategic and transition application architecture, and research and recommend engineering best practices for the Polaris program (an enterprise-wide effort to modernize United’s business and IT capabilities, with a focus on improving the simplicity, flexibility, and affordability of health care).
- Develop application functional blueprints, integration application landscape, solution and domain architecture, and common data flow models; develop systems that are cost-effective, meet users’ requirements, and work together in a cohesive manner, enforcing standards and methods consistently across the enterprise.
- Develop security, scalability, reliability, and feasibility integrations with current solutions, design and develop business architecture, define future state design, conceptual designs, and ensure alignment of implementation plans to the business case.
- Define business processes and information systems for supporting processes across all domain functions, draw correlations from non-standard data sets, and use broader inferences to drive business value. Analyze and resolve identified risks, and communicate and secure sign-off from stakeholders on identified solutions.
- Identify capability gaps between the current state and the desired state, and incorporate software and system architecture (e.g., infrastructure, network) into the conceptual design.
- Provide recommendations and technical guidance to improve performance, reliability, and reusability within the constraints of budget, resources, and business dependencies.
- Recommend test scenarios to business testers; assist in defect analysis to assess the impact on the solution; identify patterns in issues, and research the root cause to improve overall quality.
- Evaluate consumer satisfaction with the function; conduct periodic evaluations in collaboration with project managers.
- Drive timely resolution of defects to meet release criteria, manage the testing process/workflow to ensure timelines and deliverables are met, identify and mitigate risks/issues related to testing, and ensure compliance with applicable testing standards and best practices.
- Train new staff members on E&I proprietary applications, architecture, and infrastructure, and identify ways and avenues to improve delivery performance throughout the project development and execution process
Manager , Quality Architect, Functional and Integration Architect
United Health Group, Optum
Delhi
01.2016 - 09.2018
- Manage and oversee requirements, solutioning, and implementation of project deliverables for the Polaris program (an enterprise-wide effort to modernize United business and IT capabilities, with a focus on improving the simplicity, flexibility, and affordability of health care).
- Manage and oversee day-to-day operations; create and implement development and architectural strategies, ensure adherence to technical guidelines, and lead the implementation of optimizing techniques to control costs and budgets.
- Manage the SEG resource plan, make staffing decisions, including hiring/firing, salary negotiations, and new hire onboarding activities. Manage SEG work delivery (planning, scheduling, budgeting, and management).
- Establish architectural policies and guidelines to create best-in-class solutions, develop an application business model, application functional concept, integration application blueprint, application interaction architecture, common data flow model, data flow diagram, and create an application solution summary document.
- Plan and create user test scenarios, identify and mitigate risks/issues related to testing, and drive timely resolution of defects to meet release criteria.
- Manage the testing process/workflow to ensure that timelines and deliverables are met, and ensure compliance with applicable testing standards and best practices.
Domain Architect
United Health Group, Optum
Delhi
03.2015 - 12.2015
- Worked as a domain architect and Subject matter expert on ACA and MAHIX
- Created application business model.
- Drafted detailed blueprint for successful application deployment.
- Created architectural blueprint to guide software development processes.
- Created system architecture for seamless application interaction.
- Conceptualized architecture for enterprise service.
- Performed evaluations on systems and development projects.
- Led the strategic direction of system architecture teams.
- Subject matter expert in developing business architecture.
- Partnering with module architects in developing a robust IT framework.
- Function as a liaison to business and IT partners.
Business Consultant
United Health Group, Optum
Boston, MA
01.2014 - 03.2015
- Led requirement (business, functional, and system) gathering sessions for MA – HIX: Commonwealth Connector Authority (CCA) and MassHealth.
- Act as a subject matter expert in health care exchanges. Gather the information needed for the definition of requirements.
- Develop the as-is state, business context diagrams, and desired future state requirements based on input from all applicable stakeholders.
- Identify the business impact of system/application changes, and identify capability gaps between the current state and the desired state.
- Identify and/or establish appropriate testing metrics and targets to validate that business requirements are being met.
- Plan and execute user testing scenarios, scripts, and prepare test data.
- Validate the usability of technical solutions prior to deployment.
- Participate in the creation of implementation plans for identified solutions.
Business Analyst
United Health Group, Optum
Delhi
03.2012 - 01.2014
- Analyzing, documenting, and providing solutions for compliance requirements on ICD-10, EDI 5010, CMS, and Encounter Payments.
- Validating and defining the scope of requirements implementation.
- Developing, reviewing, and documenting interface and functions requirements specifications.
- Directed a team of 8 in executing compliance projects from intake to delivery
- Ensuring issues are identified, tracked, reported on, and resolved in a timely manner.
Functional Architect
United Health Group, Optum
03.2011 - 03.2012
- To be the focal point for all technical issues related to design and development for claims adjudication systems, which are applications in United Health Group used to adjudicate and finalize claims for payments. It involves complex business logic and interactions with multiple applications for pricing/fraud detection provider contracting determinations etc. TOPS – the online processing system, and COSMOS – Comprehensive Online Software for Management and Operational Support, are the two focal adjudication systems. CH – Claims Highway is a central application which is used to connect this application to multiple other applications.
- Defining and designing the strategy and architecture for projects related to COSMOS and UPCSA.
- Analyzing and understanding the current state processes to ensure that the context and implications of the change are understood by the clients and project teams.
- Understanding the relative validity of the requirements.
- Analyzing the current implementation and evaluating existing or proposed systems.
- Preparing detailed flow charts and diagrams outlining systems' capabilities and processes. Managing multiple projects and application design/requirements.
- Working as a team member with the technical staff of cross-applications to ensure connectivity and compatibility between systems.
- Research, plan, install, configure, troubleshoot, maintain, and upgrade existing implementations, and design and guide Dev/SA teams on changes required.
Release Manager, Functional Manager
United Health Group, Optum
Delhi
12.2010 - 02.2011
- Developing release timelines. Coordinating with cross applications on deployment plans.
- Region readiness, creating and monitoring test environments, paths, and regions.
- Analyzing data load requests and approving the same
- Managing release timelines, approach, and strategy for new implementations.
- Data management between various databases.
- As a member of DRB, I validate concurrent designs, correct errors, and suggest better designs.
- Coordinating with the deployment manager during the validation after the deployment.
- Coordinating with the deployment manager during the post-deployment validation activities until all the planned validation activities are complete.
- Sending the final deployment documents required for the deployment to the QA/Dev, and business.
- Storing deployment artifacts, CAB approvals, etc.
- Ensuring JCL readiness.
- Ensuring correct code promotion and identifying code promotion conflicts
- Directing the Code Management team on what to promote and when to promote.
Quality Manager
United Health Group, Optum
New Delhi
09.2009 - 12.2010
- Responsible for managing the mainframe testing team (size – 11), involving work delegation and keeping track of all activities related to testing, such as test script creation, test execution, test environment preparations, and defect management.
- Creating and updating test scenarios and test cases. Creating and distributing the status documents, such as the Weekly Status Report, Daily Status Report, Requirements Traceability Matrix, and Test Execution Report.
- Managing functional and regression testing. Creating test infrastructure as per the designed test architecture.
- Coordinating between teams in UHG, India, and UHGUS (Onshore Biz/Dev/SA and offshore Dev/SA). Establishing customer confidence by producing speedy solutions. Inculcating team coordination and encouraging a good working environment for the team.
- Preparing estimation and task scheduling using the requirements document. Reviewing QA documents, such as the Master Validation Plan, online validation plan, batch validation plan, and system validation plan. Attending and coordinating deployment plan meetings, providing inputs and assistance from the QA and Dev standpoints.
Systems Analyst
United Health Group, Optum
New Delhi
08.2008 - 09.2009
- Ensured clear recording of business requirements prior to solution implementation.
- Analyzed current state processes to clarify change context and implications for clients and project teams.
- Analyzing current and future business requirements to influence solution design.
- Identifying resource requirements, developing requirements management plans, and disseminating the plan to all stakeholders. Identifying and documenting all business, technical, product, and process.
- Working with clients to prioritize and rationalize the requirements. Developing acceptance criteria. Resolving issues during testing and development.
- Assisting the development team in understanding system requirements, and documenting system problems and resolutions for future reference.
Quality Engineer
United Health Group, Optum
New Delhi
01.2007 - 08.2008
- Writing test plans and test scripts for UHC's core Claims application, provider, eligibility, and payment/finance systems.
- Developing automation test scripts using Hiperstation. Using Xpeditor (IBM tool) to track code coverage.
- Devised comprehensive documentation including test case traceability matrix, test summary report, and defect tracking with Quality Center.
- Communicating with the client on an ongoing basis, which includes conference calls and written communications. Working with Dev/SA teams to resolve defects, and testing the defect fixes.
- Managed a group of 8 software testers to successfully complete several projects.
Automation Engineer
Tata Consultancy Services
New Delhi
12.2004 - 01.2007
- Implemented automated testing with Rational Robot in banking solution QUARTZ. Created backend code in C using QUARTZ. Created Comm. application to initiate messaging processes.
- Developed controller scripts and automated functional test cases using Rational Robot for banking solution.
- Developed automated test plans to ensure quality assurance of software products.
- Worked closely with developers to design, develop, and deploy automated tests. Generated detailed reports on defects found during the automation process.
- Optimized implementation strategies by conducting thorough needs and gaps analysis processes in advance of changes.
Education
Information Technology
IIIT Calcutta
India03-2004
Skills
- Enterprise architecture design
- Application architecture, integration management, and business process analysis
- Process optimization, governance policies
- Strategic planning, project management
- Quality assurance
- Stakeholder communication
- Team leadership
Accomplishments
- Make IT Happen Award by UHG – 2020
- Make IT Happen Award by UHG – 2018
- Make IT Happen Award by UHG – 2017
- Best Manager Award by UHG – 2016
- Award of excellent performance in Exchanges by Commonwealth of Mass (MAHIX)- 2014
- Best Mentor Award by UHG– 2013
- Make IT happen Award by UHG – 2011
- People’s Choice award by UHG 2010
- Sustaining Edge Award by UHG 2009
- Cosmos Guru Award by UHG 2008
- Best Associate of the Year UHG 2007
References
References available upon request.
Timeline
Chief Architect
United Health Group, Optum
01.2021 - Current
Director, Architecture Org Leader
United Health Group, Optum
12.2020 - 12.2021
Enterprise Architect, Solution Architect, Integration Architect, Domain & Functional Development Architect
United Health Group, Optum
02.2020 - 11.2020
Enterprise Architect, Application Solution Architect, Domain and Functional Development Architect
United Health Group, Optum
09.2019 - 02.2020
Manager , Quality Architect, Functional and Integration Architect
United Health Group, Optum
01.2016 - 09.2018
Domain Architect
United Health Group, Optum
03.2015 - 12.2015
Business Consultant
United Health Group, Optum
01.2014 - 03.2015
Business Analyst
United Health Group, Optum
03.2012 - 01.2014
Functional Architect
United Health Group, Optum
03.2011 - 03.2012
Release Manager, Functional Manager
United Health Group, Optum
12.2010 - 02.2011
Quality Manager
United Health Group, Optum
09.2009 - 12.2010
Systems Analyst
United Health Group, Optum
08.2008 - 09.2009
Quality Engineer
United Health Group, Optum
01.2007 - 08.2008
Automation Engineer
Tata Consultancy Services
12.2004 - 01.2007
Information Technology
IIIT Calcutta
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