Amrit Kaur Sodi Rodriguez
Hicksville
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MS International, Inc, MSI
07.2023 - 12.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
D2D Distributors
04.2021 - 06.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used Microsoft Office tools to track customer experiences, communication, and marketing efforts
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively maintained and updated customer accounts in HubSpot
- Engaged with 60+ customers during shifts, beating call volume targets by 27%
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Promptly handled an average of 75 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Hitech Albums
09.2016 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled difficult and complex customer complaints, resolving issues within 4 minutes, on average, and receiving a customer satisfaction.
- Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and social media
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Service Assistant
Ajit Photo Video LLC
03.2015 - 01.2016
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service.
- Described products to customers and how best to care for merchandise.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Maintained and managed customer files and databases.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
High School Diploma -
Tarapur Vidya Mandir
Mumbai06.2016
Skills
- Multi-channel communication
- Call management
- Adaptability
- Empathy
- Attention To Detail
- Effective Communication
- Active listening
- Positive attitude
- Schedule management
- Patience
- Problem solving
- Time management
- Persuasion
- Collaboration
- Ability To Negotiate
- Customer Service
- Call Center Operations
- Microsoft Word
- Customer Relations
- Microsoft PowerPoint
- Report Preparation
- Product Promotion
- Freight Operations
Timeline
Customer Service Representative
MS International, Inc, MSI
07.2023 - 12.2024
Customer Service Representative
D2D Distributors
04.2021 - 06.2023
Customer Service Representative
Hitech Albums
09.2016 - 10.2020
Customer Service Assistant
Ajit Photo Video LLC
03.2015 - 01.2016
High School Diploma -
Tarapur Vidya Mandir
Similar Profiles
Edward RodriguezEdward Rodriguez
Sales Director at MS International, Inc, MSISales Director at MS International, Inc, MSI
Rubelyn AnchetaRubelyn Ancheta
Import Associate at MS International, Inc, MSIImport Associate at MS International, Inc, MSI
KWAKU ADUKWAKU ADU
Production Worker at MS International, Inc, MSIProduction Worker at MS International, Inc, MSI
Julia MarchewkaJulia Marchewka
EMT-Basic at AMR/HUNTEREMT-Basic at AMR/HUNTER
Jalen McFarlandJalen McFarland
Wait Staff Member at Prime Fine CateringWait Staff Member at Prime Fine Catering