AMRO EISA
Northern Virginia
Summary
Experienced Business Analyst with excellent communications skills. Present findings in a clear and concise manner. Strong problem-solving skills with Can-Do-Attitude - informed by logical thinking, predictive analytics, and statistical reasoning - and critical thinking abilities. Detail-oriented analyst when working with data, and big-picture minded when making recommendations. Organize data in a way that's easy to digest and comprehend.
Overview
18
18
years of professional experience
Work History
Sr. Business Analyst
Saudi Arabian Cultural Mission to USA
Fairfax
04.2017 - Current
- Elicited / collected requirements from students / stakeholders and then followed up with IT department to ensure accurate implementation of software requirements
- Applied cost / benefits analysis techniques in identifying business needs and suggesting solutions and modifications
- Conducted regular meetings with SMEs, PMs, students and internal units, collecting thorough requirements, preparing user stories (INVEST), epics, backlogs, and sprints
- Provided facilitation, interviewing and training of Students and successfully managed knowledge transfer regarding features and functions of new systems
- Defined, planned, coordinated and obtained information requirements to support and launch new products and software releases using Agile and Waterfall
- Identified root causes and corrective actions to meet short and long-term business needs
- Utilized agile SDLC phases until software developers know exactly what to develop
- Participated in JAD sessions to gain a firm idea about the client needs and developed solutions to meet these needs
- Wrote detailed user stories and use cases documents including storyboard, prototyping, and different diagrams functions
- Used SQL queries to test the developed report portfolio
- Used predictive modelling to forecast student's dropout and graduation rates hence reducing dropout rates
- Documented requirements via JIRA
- Performed manual testing and User Acceptance Testing
- Facilitated change management through training of a large and diverse user community of Thousands of students throughout USA in a virtual and hybrid environment
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
- Provided technical assistance on software development projects by providing feedback on design documents and code reviews.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Conducted gap analysis between current state processes and desired future state processes.
- Collected, tracked and evaluated current business and market trend data.
- Identified and analyzed industry or geographic trends with business strategy implications.
- Conducted competitive analysis to inform strategic planning and positioning.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Identified and analyzed business strategies to increase company longevity.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Mapped and documented interfaces between legacy and new systems.
- Assisted in developing strategies for improving customer service operations efficiency.
- Provided technical support for existing reports, dashboards or other tools.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Defined business requirements and reported them back to stakeholders.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
Management / Business Analyst
Oasys International, LLC
02.2024 - 12.2024
- Acted as a business analyst delivering a modernized and optimized web app solution on behalf of the Small Business Administration (SBA)
- Developed new site product features by writing and defining user stories with clear acceptance criteria, ensuring that all requirements are well understood by stakeholders, users, and the development team
- Validated assumptions through data analysis, user research, and stakeholder input
- Led cross-functional teams, including Design, Development, QA, Operations, and Business stakeholders, to ensure on-time delivery of high-quality products
- Fostered a culture of collaboration, open communication, and continuous improvement
- Collaborated with the development team to ensure that product features are technically feasible, scalable, and aligned with the project's technology roadmap
- Stayed up-to-date with industry trends and emerging technologies to inform product decisions
- Built, maintained, and prioritized the product backlog, focusing on delivering high-impact features that meet customer needs and business objectives
- Ensured the backlog is regularly reviewed and refined to reflect changing priorities and customer feedback
- Developed a deep understanding of our customers' pain points and motivations
- Ensured that data analysis, user research, and market trends inform product decisions and ensure solutions meet clients' needs
- Created and maintained technical workflows and user flow diagrams to visualize the product development process from ideation to post-launch
- Learnt how to connect the dots from end to end of the business
- Identified areas for process improvement and implemented changes to optimize efficiency and quality
- Used data and analytics to inform product decisions, measure product success, and identify areas for improvement
- Collaborated with the analytics team to develop metrics and KPIs that align with business objectives
- Applied agile principles and methodologies to ensure iterative and incremental delivery of product features
- Fostered a culture of continuous improvement, retrospectives, and feedback loops
Sr. Business Analyst
Pet Cancer Foundation
05.2022 - 12.2023
- Company Overview: Remote (Volunteer)
- Collected requirements from various stakeholders to build the PCF website
- Conducted quantitative and qualitative analysis of data to gain meaning insight Participate in project planning and scope
- Shared insights and results in easily digestible manner in both written format and through interactions with PCF team/clients
- Demonstrated extensive experience in business change and process improvement strategy, consistently aiding achievement against company goals
- Analyzed company processes, systems and workflows to innovate and implement successful business change
- Remote (Volunteer)
Coordinator of Students Academic Affairs
Saudi Arabian Cultural Mission
Fairfax
04.2012 - 03.2017
- Acted as Business Analyst between Ministry of Education IT developers, host universities, and subject matter experts (SMEs) and successfully supported a new work- flow system that streamlined and upgraded MOE workflow system
- Supported the Head of Mission and other relevant departments in enhancing quality of deliverable services, setting future goals and determining the correct Key Performance Indicators (KPIs)
- Assisted the Head of Mission in approving Financial Guarantees; and suggested expansion or elimination of services based on predetermined performance and KPIs
- Supported SACM users during implementations of new systems and produced clear instructions outlining changes
Movement Control / Logistics Officer / Business Analyst
United Nations
Khartoum, Sudan
02.2007 - 09.2011
- Successfully managed UNMIS E- MOP project life cycle through status meetings, weekly reports, identifying risks, and tracking issues of a UN Mission of 28,000 personnel
- Led UN business analysts' team in conducting regular meetings with SMEs and stakeholders, collecting thorough requirements, preparing user stories, epics, backlogs, and sprints
- Elicited business requirements using user stories, focus groups, and interviews to gather requirements in support of EMOP program
- Successfully headed UNMIS - Joint Movement Coordination Center implementing UNMIS transportation activities of Passengers / Troops and cargo
- Wrote Standard Operating Procedures (SOPs) to ensure logical operations lead to successful implementation of UN mission
Education
Master of Arts - International Commerce & Policy
George Mason University
05.2016
Bachelor of Science - Business Administration, Management
North Carolina A & T State University
12.2002
Skills
- Agile Delivery Methods
- Jira
- Confluence
- Change Management
- Complex process analysis
- Microsoft Excel
- Microsoft Word
- Figma Diagrams
- In depth Business Analysis
Timeline
Management / Business Analyst
Oasys International, LLC
02.2024 - 12.2024
Sr. Business Analyst
Pet Cancer Foundation
05.2022 - 12.2023
Sr. Business Analyst
Saudi Arabian Cultural Mission to USA
04.2017 - Current
Coordinator of Students Academic Affairs
Saudi Arabian Cultural Mission
04.2012 - 03.2017
Movement Control / Logistics Officer / Business Analyst
United Nations
02.2007 - 09.2011
Master of Arts - International Commerce & Policy
George Mason University
Bachelor of Science - Business Administration, Management
North Carolina A & T State University
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