Amro Aman

Install, configure, and troubleshoot dealership hardware including printers, scanners, computers, monitors, phones, and networking devices

Perform domain joins and install required software and drivers to ensure smooth workstation integration and functionality

Assisted in maintaining local servers and infrastructure, including patching new hardware into network switches

Collaborate with third-party cybersecurity vendor (Proton Dealership IT) to resolve support tickets involving system resets and hardware-related issues

Respond to and manage internal IT service requests related to hardware malfunctions and basic software issues

Ensure proper functionality and compatibility of all devices with dealership network and operational systems

Provide on-site technical support for end-users to minimize downtime and maintain productivity

Demonstrated and explained technology features in new vehicles, ensuring customer understanding and satisfaction.
Set up initial service appointments and educated clients on ToyotaCare warranties and benefits.
Assisted customers with Toyota Connected Services, including app setup and feature navigation.
Managed and directed lot porters, streamlining tasks and improving workflow efficiency.
Answered customer inquiries regarding vehicle features and technology, both in-person and over the phone.
Supported the Service Department by addressing client questions related to vehicle technology.
Conducted inventory management, including checking in new/used vehicles.

Organized and maintained the dealership lot, ensuring all vehicles were clean and properly arranged.
Checked in and processed new vehicle arrivals.
Assisted sales staff by retrieving and preparing vehicles for customer demonstrations.
Refueled vehicles and installed license plate tags as needed.
Managed showroom vehicle placement.
Maintained stock levels of printers, screws, and other essential items for the sales department.