Amruta Shah
Collierville
Summary
Experienced SAP Basis Consultant with over 15 years of experience, including five years in key leadership roles focusing on service delivery and technical application management. Demonstrated success in streamlining SAP security, standardizing HANA databases, and ensuring service excellence. Skilled in coordinating with cross-functional teams and stakeholders to drive project success and operational improvements. Committed to leveraging SAP, database, and infrastructure expertise to support business goals and enhance delivery quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager/Technical Application Manager
Saint-Gobain International IT Delivery Centre
Mumbai
03.2017 - 04.2024
- Managed offshore service delivery and technical application teams, enhancing SAP security implementation, and standardizing HANA databases.
- Streamlined SAP application security in Focused Run and Solution Manager systems, leading to operational excellence and quality service provision.
- Supported business activity by leveraging SAP, database, and infrastructure knowledge to challenge suppliers, and improve delivery quality.
- Ensured compliance with service contracts, achieving continuous improvement in service quality, processes, and governance.
SAP Consultant
Atos IT Solutions and Services Limited
Mumbai
12.2012 - 03.2017
- Managed offshore team in incident and change request handling across multiple locations
- Planning, Scheduling and forecasting basis activities in a calendar year
- Performing client copies like Local, System Refresh
- SSFS implementation
- Security notes patching
- Installation of SAP Netweaver system on Linux Platform
- OS Migration
- Solution Manager 7.1 implementation and configuration
- SAP Enhancement pack, SPS Upgrade, Kernel Upgrade
- Application of SAP Bundle patches
- Support pack application as per the recommendation from EWA reports
- Oracle Upgrade
- Printer setup and Spool Configuration
- Oracle Restore/recovery
- Tablespace Reorganization
- Disaster recovery drill
SAP Basis onsite support and implementation
Siemens/ Atos IT Solutions and Services Limited
United Kingdom
01.2011 - 11.2012
- Coordination and implementation of Change request and the contracted services for relevant systems
- Ensure timely resolution of Incident requests
- Ensure compliance of Sarbanes Oxley, ISRA and internal control requirements
- Identification of processes requiring re-engineering / improvements and prepares recommendations for Xerox
- Adherence to agreed support processes, procedures and compliance requirements
- Solution Manager 7.0 Implementation and configuration
SAP Basis system engineer
SIEMENS Informations Systems Limited
Mumbai
08.2008 - 01.2011
- Monitoring and resolving performance issues related to SAP system and Database
- Workload analysis of SAP servers
- Monitor active users and work processes
- Monitor Log on Load Balancing, batch jobs, spool requests
- Use Early Watch report for trending analysis and recommend changes as needed
- Resolving SAP application performance issues using SAP recommended standard troubleshooting approach
- Periodically checking the backups like database, Redologs backup
- Monitoring the snapshot backups and troubleshooting and resolving the snapshot backup issues
- Establishing FTP and SFTP connectivity between servers, writing scripts for file/data transfers and deploying the same, coordinating with customer and third party for such interfaces
Education
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai, India05.2008
Skills
- SAP Basis
- SAP NetWeaver
- Service Delivery
- Team Management
- SAP Security
- SAP Solution Manager
- SAP Focused Run
- Customer Engagement
- Stakeholder Management
- Billing & invoicing
- Oracle, HANA, MaxDB
- SAP Activate
- SAP S/4 HANA
- Budgeting
- OS (AIX, Linux, Windows)
Certification
- ITIL V4
- SAP Activate
- SAP workloads on Azure
- SAP S/4 HANA Conversion and SAP System Upgrade
- SAP Solman 7.1
- SAP S/4 HANA System Administration
- Solution Architect - SAP BTP
Languages
English , Marathi , Hindi , Gujarati
Awards
- Awarded by SIEMENS for excellent performance in support.
- Awarded by Atos for exceptional support for Xerox project.
- Awarded by Saint-Gobain for outstanding performance.
Timeline
Service Delivery Manager/Technical Application Manager
Saint-Gobain International IT Delivery Centre
03.2017 - 04.2024
SAP Consultant
Atos IT Solutions and Services Limited
12.2012 - 03.2017
SAP Basis onsite support and implementation
Siemens/ Atos IT Solutions and Services Limited
01.2011 - 11.2012
SAP Basis system engineer
SIEMENS Informations Systems Limited
08.2008 - 01.2011
Bachelor of Engineering - Information Technology
Mumbai University
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