Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amrutha Valli Kalaga

Flower Mound,TX

Summary

Ten years of experience in IT as Project Manager, Salesforce Business Analyst, and Salesforce Consultant within insurance and banking sectors. Proficient in scoping, gap analysis, and implementation phases, with a strong track record of managing project integration across Salesforce functional teams. Demonstrated expertise in Agile methodologies, effective leadership, and collaboration with internal and external partners. Exceptional time management skills with the ability to prioritize multiple projects and deliver results under pressure.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Project Manager

CITI Bank
Irving, Texas
08.2022 - Current
  • Cultivated strong relationships with client teams to accurately assess requirements and objectives.
  • Advised client stakeholders on resource changes to expedite project timelines and ensure completion.
  • Collaborated with internal legal and security teams to implement new CI/CD processes for applications.
  • Developed project plans aligned with stakeholder expectations, maintaining full accountability for outcomes.
  • Defined project roles and responsibilities in partnership with customers, clarifying scope and objectives.
  • Executed project tracking through concise status and time management reports.
  • Identified potential issues proactively, monitoring team progress against commitments.
  • Coordinated releases across multiple projects to ensure smooth transitions.

Sr Technical Consultant

CAPGEMINI AMERICA INC
06.2019 - 08.2022
  • Maintained and supported Business Insurance Service Request Management and Customer Communication Management applications for major US insurance company.
  • Collaborated with multiple teams to identify root causes of critical production defects.
  • Worked with infrastructure components, including Middleware Software (MuleSoft) and Enterprise Applications (ODS, CLS, COS).
  • Utilized application monitoring tools such as Splunk for health checks and error log analysis.
  • Engaged with businesses, customers, vendors, and support teams to identify enhancement opportunities.
  • Leveraged Salesforce Marketing Cloud for scheduled emails, real-time push notifications, and analytics.
  • Implemented automations and dashboards to enhance operational efficiency.

Consultant

CAPGEMINI INDIA PVT LTD
08.2015 - 02.2019
  • Led a team of four in continuous maintenance and support of customer self-service application for major US insurance company.
  • Managed multiple Salesforce.com sandbox environments, overseeing code merges and backup plans.
  • Conducted root cause analysis on production incidents and defects, coordinating with vendors for timely resolutions.
  • Communicated with Salesforce Support to address functionality and service-related issues efficiently.
  • Analyzed requirements and collaborated with client teams to resolve end-user issues promptly.
  • Utilized application monitoring tools such as Tealeaf, Splunk, and Dynatrace for performance assessment.
  • Executed manual changes, configuration updates, and defect fixes across all environments.
  • Maintained proficiency in managing record types, page layouts, workflow rules, and permission sets in Salesforce.

Salesforce Business Analyst/Software Product Expert III

CAPGEMINI AMERICA INC
  • Interacted with various business team members to gather the requirement sand documented the requirements.
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
  • Developed user stories, gathered requirements, and delivered them to the customer in a timely manner.
  • Provided training, and change management support to business users
  • Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements
  • Troubleshoot and facilitate production issue resolution by suggesting techno-functional workarounds
  • Assist with front-line support for more that 30k Salesforce.com users, including responsibility for user support / training
  • Collaborate with the Salesforce Architects, Delivery Team, and Support team to ensure business processes are aligned with enterprise architecture and application standards
  • Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Flows, Actions and Approval Processes
  • Configuration of user security permission in compliance with organizational need such as security model, managing Profiles, Permission sets, Field Level Security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.
  • Client Relationship maps
  • Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities, and custom objects.
  • Customized various flexi pages according to the business requirements based on specific user profile

Education

Bachelor of Science - Information Technology

Narayanama Institute of Science And Technology
Hyderabad
05-2015

Skills

  • Programming: Apex, SOQL, HTML, SQL
  • PaaS: Salesforce, ExactTarget
  • Performance monitoring tools: AppDynamics, Splunk, Tealeaf, Mixpanel, ServiceNow
  • Database management: SQL Server
  • Development tools: VS Code
  • NPS surveys: Qualtrics
  • Requirement analysis
  • Project management
  • Agile methodology
  • Cross-functional collaboration
  • Business analysis
  • Project tracking
  • Vendor management
  • Deliverable tracking
  • Change control processes
  • Stakeholder communication
  • Milestone tracking
  • Project scope definition
  • Requirements gathering
  • Systems design documentation
  • Team collaboration
  • Process improvement strategies
  • Change management practices
  • Salesforce configuration and user training

Certification

  • Platform Developer 1

Timeline

Project Manager

CITI Bank
08.2022 - Current

Sr Technical Consultant

CAPGEMINI AMERICA INC
06.2019 - 08.2022

Consultant

CAPGEMINI INDIA PVT LTD
08.2015 - 02.2019

Salesforce Business Analyst/Software Product Expert III

CAPGEMINI AMERICA INC

Bachelor of Science - Information Technology

Narayanama Institute of Science And Technology

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