Amós Guerrero
Garland,TX
Summary
Dynamic and detail-oriented professional with exceptional customer service skills, honed at Samaritan’s Purse. Proven ability to solve complex problems and analyze market trends, ensuring optimal outcomes. Multilingual communicator adept at managing sensitive information and fostering positive relationships, consistently delivering high-quality results that align with organizational goals.
Overview
3
3
years of professional experience
Work History
Donor Ministry Representative
Samaritan’s Purse
Coppell, TX
11.2024 - Current
- Work with accuracy, confidentiality, insight and professionalism for contact with donors and other departments.
- Utilize diverse software: Donorstudio, PayConex, WebServices, Avaya, Workfront, SharePoint, Outlook, Word, Excel, Adobe, and multiple web browsers.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Verified accuracy of financial documents prior to processing transactions.
- Collaborated with other departments within the organization to resolve issues quickly and effectively.
Travel Agent
Lumoon Travel Agency
Dallas, Texas
08.2022 - Current
- Provided travel information to customers and answered questions regarding safety and security, visas, transportation, accommodation, and tour packages.
- Manage complex travel logistics, ensuring seamless experiences from booking to return, minimizing client stress and maximizing enjoyment.
- Analyze market trends to secure favorable vendor rates, optimizing client budgets while maintaining high-quality experiences.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Ministry Experience Intern
Gateway Church
Southlake, Texas
01.2024 - 06.2024
- Maintained communication channels between staff and congregation members.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Manage sensitive information with utmost discretion, maintaining confidentiality and building trust among staff and congregation members.
- Execute ministry tasks with precision, consistently delivering high-quality results that contributed to the church's mission and goals.
- Maintained positive working relationship with fellow staff and management.
Education
Business Administration - Business Administration And Management
Universidad Tecmilenio
Monterrey, NL05.2020
Certificate of Biblical Studies - Theological Studies
Christ For The Nations Institute
Dallas, TX12-2023
Skills
- Exceptional customer service skills
- Multilingual communication
- Analytical thinking
- Multitasking Abilities
- Problem solving
- Meticulous attention to detail
- Effective communication
Languages
English (Experienced), Spanish (Expert)
Timeline
Donor Ministry Representative
Samaritan’s Purse
11.2024 - Current
Ministry Experience Intern
Gateway Church
01.2024 - 06.2024
Travel Agent
Lumoon Travel Agency
08.2022 - Current
Business Administration - Business Administration And Management
Universidad Tecmilenio
Certificate of Biblical Studies - Theological Studies
Christ For The Nations Institute