Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Amsi Acevedo

Bayamón,Puerto Rico

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Receptionist

Narcoossee Animal Hospital
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.

Restaurant Hostess

Numero Uno Beach House
02.2023 - 05.2023
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.

Housekeeper

BPO Telecom
02.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.

Veterinary Assistant

Baldwin Animal Hospital
02.2020 - 03.2022
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Bathed and dipped dogs afflicted with [Type] parasitic infections and applied specific medications for itch relief.
  • Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.

Assistant Groomer

Butler K-9 Services
06.2019 - 01.2020
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.

Clothes Seller

Click
12.2017 - 03.2018
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Operated cash register and maintained correct balance in drawer for over [Number] transactions per day.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

Associate Degree in Veterinary Assistant - Veterinarian Assisting With Grooming

EDIC College
Bayamon, Puerto Rico
06.2019

Associate of Arts - Barber Stylist

Leston College
Bayamon, PR
08.2017

High School Diploma -

Fransisco Manrique Cabrera
Bayamon, Puerto Rico
05.2016

Skills

  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Problem-Solving Ability
  • Customer Consulting
  • Team Development
  • Customer Relationship Management
  • Conflict Resolution
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Receptionist

Narcoossee Animal Hospital
05.2023 - Current

Restaurant Hostess

Numero Uno Beach House
02.2023 - 05.2023

Housekeeper

BPO Telecom
02.2022 - 01.2023

Veterinary Assistant

Baldwin Animal Hospital
02.2020 - 03.2022

Assistant Groomer

Butler K-9 Services
06.2019 - 01.2020

Clothes Seller

Click
12.2017 - 03.2018

Associate Degree in Veterinary Assistant - Veterinarian Assisting With Grooming

EDIC College

Associate of Arts - Barber Stylist

Leston College

High School Diploma -

Fransisco Manrique Cabrera

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