Amsi Flores
Austin,TX
Summary
Dedicated to excellence, I utilized my problem-solving skills and attention to detail at Chi'lantro to improve catering operations and elevate customer satisfaction. By coordinating large events and nurturing client relationships, I played a key role in ensuring operational consistency and fostering repeat business, demonstrating my professional, friendly demeanor and strong customer support abilities.
Overview
3
3
years of professional experience
Work History
Catering Operations Assistant
Chi'lantro
Austin, TX
05.2023 - 10.2024
- Helped uphold catering standards and bring operational consistency to all locations in the Austin market.
- Ensured drivers met standards for deliveries prior to driving, updated guides with menu rollouts and changes, and supported large catering orders.
- Acted as the main point of contact and built relationships with clients by responding to inquiries, discussing menu options, coordinating events, and providing information about our catering services.
- Followed up with first time orders and large events to drive in repeat business.
- Organized tasting presentations to attract new customers.
Catering Coordinator
Chi'lantro
Austin, TX
02.2023 - 05.2023
- Communicated effectively with coworkers in order to provide punctual and high quality catering.
- Worked attentively with customers on deliveries.
- Led team members through executing multiday catering orders.
Crew Member
Chi'lantro
Austin, TX
01.2022 - 02.2023
- Worked front counter, back of house, and other areas.
- Supported catering orders by preparing food, packaging, and attending large events.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Northeast Early College Highschool
Austin, TX06.2021
Skills
- Attention to Detail
- Customer Support
- Problem-Solving
- Professional and Friendly
Languages
Spanish
Native or Bilingual
Timeline
Catering Operations Assistant
Chi'lantro
05.2023 - 10.2024
Catering Coordinator
Chi'lantro
02.2023 - 05.2023
Crew Member
Chi'lantro
01.2022 - 02.2023
Northeast Early College Highschool