Amudha Ramu

• Architected and designed the content strategy for a new cloud-based SaaS product that garnered positive customer feedback and had zero documentation bugs.
• Collaborated with UX designers to create effective microcopy (UI text) in Figma and Git, enhancing product usability and UX by 40%.
• Documented user-goal oriented content from scratch in Oxygen XML, adhering to DITA standards.
• Documented context-sensitive help topics in VS Code and GitHub, following the docs-as-code approach adhering to DevOps CI/CD principles.

• Managed projects in SIEM and IAM domains from initiation through completion (0 to 1), ensuring alignment with project goals.
• Revamped legacy content to by implementing minimalism and usability principles, leading to a 60% improvement in user experience.
• Led a team of 10 writers, providing guidance on writing techniques, project management, and career development to foster both individual and team growth.

• Conducted usability tests to enhance customer experience for both product and documentation.
• Created use case-based videos using both text-to-speech and voice over to help customers understand how the software meets user requirements.

Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality standards.

Installed and used the product to acquire hands-on experience with its features and functionality.