Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Amudha Ramu

Princeton,NJ

Summary

I am an accomplished Technical Writer specializing in creating technical documentation for complex software products across various domains including cloud computing, networking, and security. Expert in leading teams, managing projects from inception to completion, collaborating with cross-functional teams, and conducting usability tests.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Staff Technical Writer

VMware by Broadcom
New Jersey, US
07.2020 - 09.2024
  • Architected and designed the content strategy for a new cloud-based SaaS product that garnered positive customer feedback and had zero documentation bugs.
  • Collaborated with UX designers to create effective microcopy (UI text) in Figma and Git, enhancing product usability and UX by 40%.
  • Documented user-goal oriented content from scratch in Oxygen XML, adhering to DITA standards.
  • Documented context-sensitive help topics in VS Code and GitHub, following the docs-as-code approach adhering to DevOps CI/CD principles.

Senior Information Architect

Micro Focus (was NetIQ)
India, India
02.2018 - 07.2020
  • Managed projects in SIEM and IAM domains from initiation through completion (0 to 1), ensuring alignment with project goals.
  • Revamped legacy content to by implementing minimalism and usability principles, leading to a 60% improvement in user experience.
  • Led a team of 10 writers, providing guidance on writing techniques, project management, and career development to foster both individual and team growth.

Information Architect

NetIQ (was Novell)
India, India
10.2014 - 02.2018
  • Conducted usability tests to enhance customer experience for both product and documentation.
  • Created use case-based videos using both text-to-speech and voice over to help customers understand how the software meets user requirements.

Senior and Lead Technical Writer

Novell
India, India
03.2010 - 10.2014

Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality standards.

Technical Writer

Collabis
India, India
04.2008 - 03.2010

Installed and used the product to acquire hands-on experience with its features and functionality.

Education

Post Graduate Diploma in Technical Writing -

Symbiosis University
Pune, India
12.2013

Diploma in Electronics and Telecommunication -

Adarsha Polytechnic
Bangalore, India
04.2000

Skills

  • DITA
  • Oxygen XML
  • Docs-as-code
  • GitHub
  • Git Bash
  • Markdown
  • Camtasia
  • Visual Studio (Brackets)
  • CI/CD
  • Swagger
  • Structured FrameMaker
  • Madcap Flare

Certification

  • UX Writing for Technical Writers, UX Content Collective, 05/01/23
  • API Documentation with JSON and XML, 09/01/20
  • Usability Testing, Human Factors International (HFI), 08/01/15
  • Fundamentals of Technical Writing, The Writers Block, 04/01/08

Volunteer Experience

  • Ahimsa Trust NGO, Collaborated with a small team at VMware to assist the Ahimsa Trust NGO in revamping and redesigning their website, enhancing navigation and readability.
  • Team Everest NGO, Trained underprivileged students from the Team Everest NGO in English language skills, including speaking, writing, and interview techniques.

Timeline

Staff Technical Writer

VMware by Broadcom
07.2020 - 09.2024

Senior Information Architect

Micro Focus (was NetIQ)
02.2018 - 07.2020

Information Architect

NetIQ (was Novell)
10.2014 - 02.2018

Senior and Lead Technical Writer

Novell
03.2010 - 10.2014

Technical Writer

Collabis
04.2008 - 03.2010

Diploma in Electronics and Telecommunication -

Adarsha Polytechnic

Post Graduate Diploma in Technical Writing -

Symbiosis University
Amudha Ramu