Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMUN J. CARTER

Morrow,GA

Summary

Customer service professional with over 10 years of experience delivering

exceptional support across various industries. Adept at managing high-volume

customer interactions via phone, email, and chat while maintaining a high level of

satisfaction. Skilled in troubleshooting issues, resolving conflicts, and using CRM

systems to enhance customer experiences. Proficient in remote communication

tools and self-motivated to excel in virtual environments.

Overview

9
9
years of professional experience

Work History

Delivery Courier

Kroger Delivery
01.2025 - Current
  • Drive safely and follow all traffic laws and company driving policies.
  • Deliver groceries to customers’ homes within a designated timeframe.
  • Provide friendly and professional customer service upon delivery.

Independent Courier & Customer Relations Specialist

Brooks Speedy Transportation
10.2021 - 12.2024
  • Provided customer support by addressing inquiries, resolving delivery issues, and ensuring satisfaction through phone and email communication
  • Maintained detailed records of deliveries and customer interactions using tracking software
  • Built strong relationships with clients by ensuring timely and accurate service

Courier & Customer Service Representative

FedEx
11.2019 - 09.2021
  • Assisted customers with package tracking, lost item claims, and service inquiries via phone and in-person support
  • Resolved customer concerns efficiently by coordinating with internal teams and utilizing company support systems
  • Maintained a professional and courteous demeanor to ensure positive customer interactions

Customer Service & Sales Associate

Nike
05.2016 - 06.2019
  • Provided in-person and phone-based support for customer inquiries, orders, and returns
  • Assisted customers in selecting products based on their needs, improving overall satisfaction and sales
  • Used point-of-sale and CRM systems to process transactions and manage customer interactions

Education

Electronics And Electrical Technology - Electrical, Electronics And Communications Engineering

Lincoln College of Technology
Marietta, GA
07.2019

Skills

    Phone, email, and chat support experience

    Conflict resolution & problem-solving

    Professional phone etiquette

    Active listening & empathy

    Time management & self-discipline in remote settings

    Multitasking in fast-paced environments

    Team collaboration & adaptability

Timeline

Delivery Courier

Kroger Delivery
01.2025 - Current

Independent Courier & Customer Relations Specialist

Brooks Speedy Transportation
10.2021 - 12.2024

Courier & Customer Service Representative

FedEx
11.2019 - 09.2021

Customer Service & Sales Associate

Nike
05.2016 - 06.2019

Electronics And Electrical Technology - Electrical, Electronics And Communications Engineering

Lincoln College of Technology

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