Amy Latham
Dresden,OH
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in outpatient environments. Ability to remain calm under pressure and skillfully handle high stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
16
16
years of professional experience
Work History
RN
Community Hospice
09.2007 - 12.2023
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better symptom management and improved quality of life.
- Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming calls from patients and family members. Collaborated with physician on call, and assigned nursing visits as needed for improved symptom management.
Education
Associate of Applied Science - Nursing
Ohio University Zanesville
Zanesville, OH06.2007
Skills
- Care coordination
- Goal setting
- Clinical assessment
- Electronic health records
- Team collaboration
- HIPAA compliance
- Chronic disease management
- Critical thinking
- Problem solving
- Medication management
- Interpersonal communication
- Home care management
- Case evaluation
- Medical terminology
- Patient advocacy
- Palliative care
- Healthcare regulations
- Conflict resolution
- Patient education
- Referral Generation
- Case Management
- Infection Control
- Documentation
- Patient Condition Monitoring
- Wound Care
- Direct Patient Care
- Blood Draw and Sample Collection
- Decision Making
- Strong Clinical Judgment
- Attention to Detail
- Remote phone triage
- BLS Certified
Timeline
RN
Community Hospice
09.2007 - 12.2023
Associate of Applied Science - Nursing
Ohio University Zanesville
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