Shirley Smith
Munds Park,AZ
Summary
Reliable and hardworking, works autonomously or with team. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Well-rounded, committed to providing guests with genuine hospitality and delivering exceptional services.
Overview
14
14
years of professional experience
Work History
Bartender
Pinewood Country Club
Munds Park, AZ
05.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bar Manager
Borracho Saloon
Munds Park, AZ
10.2020 - 05.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Poured wine, beer and cocktails for patrons.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Trained new employees to perform duties.
Bartender
Little America
Flagstaff, AZ
09.2016 - 10.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bar Manager
Pinewood Restaurant Bar and Grill
Munds Park, AZ
05.2010 - 04.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
Assistant Events Coordinator
El Zaribah Shrine Auditorium
Phoenix, AZ
- Collaborated with vendors to ensure timely delivery of materials and services.
- Managed the budget for each event ensuring that all costs were within allocated limits.
- Created detailed timelines to ensure deadlines were met prior to the event date.
- Handled inquiries from potential customers regarding availability of services offered by the company.
- Scheduled meetings with clients to discuss their needs and requirements for upcoming events.
- Resolved any issues that arose during the course of an event in a professional manner.
- Responded promptly to emails or phone calls related to events enquiries or complaints.
- Coordinated and allocated equipment, supplies and staff for events.
- Worked with professional and trade associations to create memorable and successful events.
- Designed contracts, collected fees and booked venues for events.
Education
Lamson College
Tempe, AZSkills
- Excellent judgment
- Anticipating guest needs
- Marketing and sales experience
- Outstanding customer service
- Organizational ability
- Honest and Dependable
- Suggestive Selling
- Payment Processing
Timeline
Bartender
Pinewood Country Club
05.2024 - Current
Bar Manager
Borracho Saloon
10.2020 - 05.2024
Bartender
Little America
09.2016 - 10.2020
Bar Manager
Pinewood Restaurant Bar and Grill
05.2010 - 04.2020
Assistant Events Coordinator
El Zaribah Shrine Auditorium
Lamson College
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