Amy Acosta
Santa Rosa,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Proficient in electronic health records and office procedures, consistently exceeding sales targets while maintaining organized and efficient operations. Strong communicator dedicated to fostering positive client relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Sales Associate
Stripes Convenience Store
Santa Rosa, TX
09.2008 - 07.2011
- Provided product recommendations based on customer inquiries, boosting satisfaction levels.
- Collaborated with team members to achieve daily sales targets and operational goals.
- Handled customer complaints professionally, resolving issues swiftly to retain loyalty.
- Participated in training new associates on store procedures and customer service standards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Medical Receptionist
Heart Clinic, PLLC
Harlingen, TX
05.2008 - 05.2009
- Managed patient check-in and appointment scheduling using electronic health records system.
- Coordinated communication between patients and healthcare providers to ensure efficient service delivery.
- Maintained accurate patient records and updated information in database regularly.
- Assisted patients with insurance verification and explained financial responsibilities clearly.
- Handled incoming calls, addressed inquiries, and directed calls to appropriate departments promptly.
- Implemented office procedures that improved workflow efficiency and reduced wait times for patients.
- Ensured compliance with HIPAA regulations while managing sensitive patient information securely.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient experience by maintaining clean, organized reception area.
Front Desk Receptionist
Valley Diagnostic Clinic
Harlingen, TX
02.2007 - 05.2008
- Greeted patients and visitors, providing exceptional customer service and creating positive first impressions.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments using electronic health record systems, ensuring accuracy and optimizing clinic workflow.
- Processed patient check-ins and check-outs, maintaining confidentiality and compliance with privacy regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Medical Receptionist
Valley Children's Clinic
Harlingen, TX
08.2004 - 08.2006
- Assisted patients with scheduling appointments and managing inquiries.
- Maintained accurate patient records using electronic health record systems.
- Coordinated insurance verifications and billing processes for smooth transactions.
- Provided administrative support to medical staff, enhancing workflow efficiency.
- Managed incoming calls, directing them to appropriate departments promptly.
- Ensured compliance with confidentiality regulations while handling sensitive information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Sales Associate
Walmart
Harlingen, TX
03.1999 - 12.2005
- Assisted customers in locating products, enhancing overall shopping experience.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of sales floor, ensuring product visibility.
- Restocked shelves regularly to ensure inventory availability for customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certificate of Technical Studies - Medical Information Specialist/Transcriptionist
Texas State Technical College
Harlingen, TX08.2004
High School Diploma - High School Diploma
Harlingen South High School
Harlingen, TX06.2000
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Verbal and written
Positive and professional
Proficient skills in typing and routine office procedures
Word processing
File maintenance
Basic Math
Ability to operate computer, fax machine, copy machine
10 key calculator
Assembly, Analysis, and Code Filer clerk
PBX switchboard operator
Excellent communication and interpersonal skills
Distribute incoming/ outgoing mail
Timeline
Sales Associate
Stripes Convenience Store
09.2008 - 07.2011
Medical Receptionist
Heart Clinic, PLLC
05.2008 - 05.2009
Front Desk Receptionist
Valley Diagnostic Clinic
02.2007 - 05.2008
Medical Receptionist
Valley Children's Clinic
08.2004 - 08.2006
Sales Associate
Walmart
03.1999 - 12.2005
Certificate of Technical Studies - Medical Information Specialist/Transcriptionist
Texas State Technical College
High School Diploma - High School Diploma
Harlingen South High School