Amy Acosta
Alexander,AR
Summary
Proactive safety officer with several years of experience, with a solid foundation in effective communication and conflict resolution. Offering experience in enforcing current state and federal laws, while maintaining a focus on protecting the community. Having a clear eye for detail and the ability to maintain a clear focus on the task at hand. Seeking to expand my career in investigation.
Overview
19
19
years of professional experience
Work History
Bryant Police Department
City Of Bryant
Bryant, AR
07.2023 - Current
- Enforce safety protocols to maintain a secure school environment.
- Collaborate with teachers to implement strategies that effectively address student behavioral issues.
- Conduct regular safety drills to prepare students for emergencies.
- Build relationships with students to foster trust and open communication.
- Monitor school grounds to deter unauthorized access and enhance overall safety.
- Provide conflict resolution support during student disputes or altercations.
- Respond to emergency situations such as fights, medical issues, or suspicious activity.
- Act as liaison between school and local law enforcement to facilitate communication during incidents requiring police involvement.
- Investigate reports of bullying and harassment among students.
- Work closely with mental health professionals when responding to crises involving suicidal thoughts or self-harm.
- Enforce laws related to juveniles by issuing citations or making arrests when appropriate.
Records Clerk
Full Potential Child Development Center
Little Rock , AR
09.2017 - 07.2023
- Managed confidential records for child development programs and services.
- Organized and maintained filing systems to enhance document retrieval speed and accuracy.
- Processed incoming records requests from staff and external agencies.
- Ensured accurate data entry into child development databases and systems.
- Reviewed documents for completeness and accuracy before filing.
- Trained new employees on records management procedures, ensuring compliance and consistency in handling sensitive information.
- Reviewed existing records systems, identifying improvement areas to streamline processes and enhance overall efficiency.
- Performed quality control checks to ensure accuracy of information entered into database.
- Maintained strict confidentiality standards to protect sensitive information.
- Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
- Assisted in all activities including special events, class transitions and coverage, and student drop off and pick up.
- Knowledgeable in Medicaid, TEFRA, and Social Security form and handling.
Engineer Technician
Computer Science Corporation, CSC
Norco, California
01.2007 - 01.2017
- Partnered with team members to develop engineering solutions, improving project outcomes.
- Supported engineers in troubleshooting hardware and software issues, enhancing system functionality.
- Processed large volumes of data accurately and efficiently.
- Maintained data integrity through regular audits and validations.
- Utilized advanced data processing software for streamlined operations.
- Trained new staff in data processing procedures to enhance team efficiency.
- Investigated and resolved discrepancies in data, ensuring accuracy and reliability.
- Reviewed system for errors or duplicate entries to prepare final product.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Assisted colleagues in understanding how best to use available resources for maximum effectiveness.
- Assisted in creating and testing a confidential data system for received information to maintain and update new and existing data.
Education
Law Enforcement Standards And Training
Police Academy
Conway, AR11-2023
Some College (No Degree) - General Studies
Riverside City College
Riverside, CASkills
- Safety protocol enforcement
- Crisis intervention
- Law enforcement collaboration
- Conflict resolution
- Data integrity assurance
- Document management
- Records management
- MS office
- Problem solving
- Attention to detail
- Effective communication
References
References available upon request.
Timeline
Bryant Police Department
City Of Bryant
07.2023 - Current
Records Clerk
Full Potential Child Development Center
09.2017 - 07.2023
Engineer Technician
Computer Science Corporation, CSC
01.2007 - 01.2017
Law Enforcement Standards And Training
Police Academy
Some College (No Degree) - General Studies
Riverside City College