Amy Adair
Edinburgh,IN
Summary
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
2
2
years of professional experience
Work History
Machine Handler
MSIL Resonac powdered Metals
Greensburg , IN
10.2024 - 01.2025
- Performed daily checks on the machine before start-up to ensure they are working properly.
- Verified production orders prior to starting set-up.
- Monitored machines during operations and adjusted settings as needed.
- Loaded materials into machine hoppers to feed production process.
- Recorded data such as product counts, scrap rates, downtime and other related information.
- Cleaned machinery regularly to remove debris from moving parts or around the workspace.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
Customer Service Representative
Televerde
07.2023 - 09.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Led on- and off-site customer support teams across multiple time zones.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Edinburgh High School
Edinburgh09-1999
Skills
- Material handling equipment operation
- Assembly line coordination
- Continuous improvement initiatives
- Specification compliance
- Equipment monitoring
- Production preparation
- Modifications and adjustments
- Teamwork and collaboration
- Quality assurance
- Strong work ethic
- Computer skills
- Complex Problem-solving
- Production equipment experience
- Good communication
- Shipping and labeling
Timeline
Machine Handler
MSIL Resonac powdered Metals
10.2024 - 01.2025
Customer Service Representative
Televerde
07.2023 - 09.2024
GED -
Edinburgh High School