Highly motivated healthcare professional with a strong background in pharmacy and medical office settings. Demonstrated expertise in providing exceptional patient care and ensuring the smooth operation of healthcare facilities. Skilled in medication dispensing, inventory management, and patient education. Committed to delivering high-quality service while maintaining strict adherence to industry regulations and best practices. Dedicated team player with excellent communication skills, known for building positive relationships with patients, colleagues, and healthcare providers. Seeking to leverage experience and passion for healthcare to contribute to a dynamic healthcare organization.
Hi, I’m
Amy Adderhold
Bremen,GA
Summary
Overview
16
years of professional experience
1
Certification
Work History
3:16 Healthcare
Infusion Specialist
09.2023 - 05.2024
Job overview
- Checked people in and out for their appointments
- Set up new patient registration
- Verified insurance
- Scheduled appointments for other locations
- Prepped exam rooms for patients
- Obtained vital signs
- Prepped trays to start infusions
- Charted the vital signs, infusions, medications, and shots into patient charts
- Gave basic shots such as B12, Steroids, and Antibiotics
- Administered patient injectable medications
- Spearheaded Patient Assistance program for my office
- Increased medication approvals through insurance’s by taking over the prior authorization department
Ingles Markets-Bremen, GA
Certified Pharmacy Technician
07.2022 - 09.2023
Job overview
- Receive written prescriptions or refill requests and verify that information is complete and accurate
- Answering telephones and respond to questions or requests
- Maintain proper storage and security of medications
- Established and maintain patient profiles
- Received and order supplies and verify them against invoices
- Check for outdated medications and properly store and ship them to the designated company
- Assist in insurance Audit and follow up with adjusting discrepancies so that the pharmacy and insurance company can get properly reimbursed.
Primary Care Group of West Georgia-Carrollton, GA
Medical Receptionist
06.2021 - 04.2022
Job overview
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed.
Walgreens-Bremen, GA
Certified Senior Pharmacy Technician
09.2012 - 01.2021
Job overview
- Receive written prescriptions or refill requests and verify that information is complete and accurate
- Answering telephones and respond to questions or requests
- Maintain proper storage and security of medications
- Established and maintain patient profiles
- Received and order supplies and verify them against invoices
- Check for outdated medications and properly store and ship them to the designated company
- Assist in insurance Audit and follow up with adjusting discrepancies so that the pharmacy and insurance company can get properly reimbursed.
Walmart-Bremen-GA
Registered Pharmacy Technician
03.2008 - 07.2012
Job overview
Education
Ultimate Medical Academy
Associate in Health Science
10.2015
University Overview
Haralson County High SchoolTallapoosa, GA
Diploma
05.2006
University Overview
Skills
- Customer support
- Data Entry
- Pharmacy Technician Experience
- EMR Systems
- Microsoft Office
- Front desk
- ICD-10
- Medical Billing
- Patient Care
- Transcription
- Pharmacy
- Medical Scheduling
- Medical Records
- HIPAA
- Epic
- Billing
- Time Management
- Insurance Verification
- Medical Receptionist
- Medical Office Experience
- Medical Terminology
- Customer Service
- Experience Administering Injections
- Order Entry
- Claim research
- Prior authorization processing
Certification
- PTCB Certification
- Registered Pharmacy Technician
- Pharmacy Technician Certification
Assessments
Assessments
- Medical receptionist skills, Proficient, 07/01/23, Managing physician schedules and maintaining accurate patient records
- Patient-focused care, Proficient, 07/01/24, Responding to patient concerns with sensitivity
- Medical billing, Proficient, 06/01/24, Understanding the procedures and forms used for medical billing
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
- Protecting patient privacy, Proficient, 06/01/24, Understanding privacy rules and regulations associated with patient records
- Nursing assistant skills, Proficient, 07/01/24, Providing nursing aid to patients using knowledge of relevant equipment and procedures
Timeline
Infusion Specialist
3:16 Healthcare
09.2023 - 05.2024
Certified Pharmacy Technician
Ingles Markets-Bremen, GA
07.2022 - 09.2023
Medical Receptionist
Primary Care Group of West Georgia-Carrollton, GA
06.2021 - 04.2022
Certified Senior Pharmacy Technician
Walgreens-Bremen, GA
09.2012 - 01.2021
Registered Pharmacy Technician
Walmart-Bremen-GA
03.2008 - 07.2012
Ultimate Medical Academy
Associate in Health Science
Haralson County High School
Diploma
- PTCB Certification
- Registered Pharmacy Technician
- Pharmacy Technician Certification
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