Amy A Grendell
York,PA
Overview
14
14
years of professional experience
Work History
Customer Service Leader
Royal Farms
York, PA
12.2022 - Current
- Developed customer service strategies to ensure customer satisfaction and loyalty.
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Organized training sessions for new staff members on company policies, procedures, and systems related to customer service operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Built and maintained productive relationships with employees.
Home Health Aide
Barbara Orcutt
York, PA
07.2010 - 10.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Ostomy care
- Catheter care
- Diabete maintaining
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06-1998
Some College (No Degree) - Nursing
Harrisburg Area Community College
Harrisburg, PASkills
- Customer Service Excellence
- Quality Assurance
- Customer Relations
- Cash Handling
- Interdepartmental Communication
- Client Engagement
- Policy Enforcement
- Team Management
- Telephone Etiquette
- Care Plan Management
- Patient Transportation
- Meal Preparation
- Client Documentation
- Medication Administration
- Vital Signs Monitoring
- ADL Support
- Personal Hygiene Assistance
- Housekeeping
- First Aid and Safety
Timeline
Customer Service Leader
Royal Farms
12.2022 - Current
Home Health Aide
Barbara Orcutt
07.2010 - 10.2022
High School Diploma -
Delsea Regional High School
Some College (No Degree) - Nursing
Harrisburg Area Community College