Amy A. Guined
Highland,IN
Summary
To work in such an environment which I can utilize my customer service skills and professional expertise towards expanding the customer base of the company, apart from ensuring optimum satisfaction for existing and future customers. As well as seeking to be a part of such a team with strong dedication to helping customers achieve their goals and desires. Having professionalism, patience, and a “people first” attitude. Excel in both team environments and alone. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
New Home Sales Consultant
D.R. Horton
Schaumburg, IL
09.2023 - 01.2025
- Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Performed administrative tasks such as scheduling appointments or processing paperwork.
- Drafted legal documents such as deed transfers or title agreements between parties involved in a real estate transaction.
- Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Developed and presented purchase offers to sellers for consideration.
- Provided detailed information on floor plans, design options, and current incentives to potential buyers.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
- Drafted contracts, purchase agreements, closing statements and leases.
Server/Bartender
Greg's place
Schererville, IN
04.2023 - 09.2025
- Provided bar and restaurant patrons with a variety of drinks.
- Maintained cleanliness, safety, and organization of the bar area during all shifts.
- Processed customer transactions through POS systems and credit card readers efficiently.
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender/Server
Gino's Steakhouse
Merrillville, IN
08.2021 - 09.2023
- Verified age requirements, matched alcohol with food preferences.
- Crafted traditional and sophisticated beverages to maintain high-quality standards.
Bartender/Server
One North Kitchen and Bar
Crown Point, IN
03.2020 - 08.2021
- Preparing alcohol and non-alcoholic beverages for the bar and patrons
- Educating customers on weekly food and cocktail specials
- Mix and prepare all the essential ingredients for all cocktails
- Stay guest focused and nurture an excellent guest experience
Bartender
Safehouse Bar & Grill
Crown Point, IN
12.2016 - 09.2017
- Serving patrons to the best of my ability, maintaining a clean and safe work environment, serving food and beverages to customers in a timely manner, providing best customer service to customers
Bartender
Flatrock Tap
Hammond, IN
01.2015 - 06.2017
- Taking orders and delivering food to customers, stocking and filling all necessary supplies, weekly inventory, managing intake of all liquor orders, providing a clean work environment, providing a great experience to all customers
- Having knowledge of all the cocktails and draughts on tap
Bartender
Getaway Bar and Grill
Griffith, IN
09.2013 - 07.2025
- Ensured customer satisfaction through engaging discussions on preferred drinks.
- Suggested drink selections and upsold beverage options.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Medical Assistant
Community Hospital
St. John, IN
03.2010 - 08.2013
- Assistance in Pap Smears & Pelvic Exams
- Hemoccult testing
- HCG Testing
- Endometrial Biopsies
- Vulvar Biopsies
- IUD insertions/removals
- Colposcopy
- Cervical Biopsies
- Triage
- Notifying patients of results
- Phoning in prescriptions
- Pre-Certifications for Surgeries & Radiology
- Ordering of supplies
- Patient Care
- Chart Prep
- Rho-gam Injections
- Gardasil Injections
- Depo-Provera Injections
- Progesterone Injections
- Patient Education on Birth Control, Procedures, and Surgeries
- Proficient in computer applications
- Knowledgeable in medical terminology
Medical Assistant
Medical Specialists of Indiana
Munster, IN
08.2008 - 02.2010
- Blood Glucometer & A1C readings
- Vitals
- Glucometer Training
- General Diabetic education: Hypoglycemia, Hyperglycemia, etc
- EKG
- Assisting in Thyroid Fine Needle Aspiration Biopsies
- General Thyroid Educating: Hypothyroid, Hyper thyroid, etc
- Triage
- Chart prepping
- Administering Flu & Pneumonia Vaccines
- Medication refills
- Prescription writing
- Patient care
Medical Assistant-OB/GYN
Women's Wellness
Munster, IN
01.2008 - 08.2008
- Prescription writing
- Assist Doctor in various procedures
- Assist Doctor with pap smears
- Completing Requisition forms
- Preparation of patient's charts
- Obtaining Patient Test results
- Patient history
- Maintaining a clean work environment
- Administering injections: Depo-Provera & Gardasil
- Scheduled patients for x-rays and/or ultrasounds
Medical Assistant-Gastroenterology
Dr. Barot & Associates
Munster, IN
08.2007 - 02.2008
- Triage of Patients
- Taking vitals
- Prescription writing
- Filing charts
- Auditing of medical charts
- Assist Doctor
- Schedule procedures
- Computerized charting
- Patient history
- Requested lab results
- Glucose testing
- Preparation of patient charts
- Prioritizing and completing patient charts in a timely matter
Medical Receptionist/ Surgery & Procedure Scheduler
Dr. Barot & Associates
Hobart, IN
10.2007 - 01.2008
- Answered telephones
- Scheduled patients for procedures & surgeries
- Insurance verifications
- Patient referrals
- Labels for charts
- Provided patient escort
Medical Assistant-Gynecology
Southlake Women's Health
Crown Point, IN
09.2007 - 10.2007
- Completed externship of 160 hours as Medical Assistant.
- Supported medical staff during routine Pap Smear procedures.
- Supported Doctor during minor surgical procedures in office.
- Contributed to lab procedures and experiments.
- Coordinated appointments and procedures.
- Performed urinalysis and HCG testing with precision.
- Oversaw administration of HPV injections.
- Ensured cleanliness across all assigned areas.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Education
Everest College -
Everest College Merrillville
Merrillville, IN05.2007
High school or equivalent -
Highland High School
Highland, IN06.2005
Skills
- Friendly
- Tolerant
- Adaptable
- Tremendous stamina
- Excellent interpersonal skills
- Exceptional customer service skills
- Sales and marketing skills
- Skilled in Prioritizing Diverse Responsibilities
Timeline
New Home Sales Consultant
D.R. Horton
09.2023 - 01.2025
Server/Bartender
Greg's place
04.2023 - 09.2025
Bartender/Server
Gino's Steakhouse
08.2021 - 09.2023
Bartender/Server
One North Kitchen and Bar
03.2020 - 08.2021
Bartender
Safehouse Bar & Grill
12.2016 - 09.2017
Bartender
Flatrock Tap
01.2015 - 06.2017
Bartender
Getaway Bar and Grill
09.2013 - 07.2025
Medical Assistant
Community Hospital
03.2010 - 08.2013
Medical Assistant
Medical Specialists of Indiana
08.2008 - 02.2010
Medical Assistant-OB/GYN
Women's Wellness
01.2008 - 08.2008
Medical Receptionist/ Surgery & Procedure Scheduler
Dr. Barot & Associates
10.2007 - 01.2008
Medical Assistant-Gynecology
Southlake Women's Health
09.2007 - 10.2007
Medical Assistant-Gastroenterology
Dr. Barot & Associates
08.2007 - 02.2008
Everest College -
Everest College Merrillville
High school or equivalent -
Highland High School