Amy Aiken
Buda,TX
Summary
Dynamic professional with a desire to return to Cady Studios, excelling in persuasive sales techniques while giving the best possible customer service. Showcasing exceptional organizational, verbal, and written skills both in the past and present. I enjoy making our customers happy. Adept in Google Suite and known for confident delivery, I thrive in fast-paced environments, consistently meeting and exceeding goals.
Overview
16
16
years of professional experience
Work History
Presenter
Cady Studios
07.2022 - Current
- Used sales techniques and gave guidance to help clients understand the offerings throughout the image presentation, as well as helped them through every step of the transaction
- Achieved individual & studio goals such as target revenue, buy ratios, positive reviews, and upsell campaigns.
- Greeted and engaged with customers in a friendly and approachable manner while being proactive and anticipated what our customers needed
- Stayed informed of promotions, offers, and company changes while continuing to deepen product knowledge
- Addressed customer concerns when necessary and pulled additional help from the correct department to satisfy our customers and help them leave happy.
Customer Service and Logistics Manager
Abilitee Adaptive Wear LLC.
07.2019 - 11.2020
- Doubled revenue within the first month onboard
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Worked directly with CFO and secured collaborations with Aerie and Zappo's
- Complete oversite of all customer service inquiries and concerns i.e., answering all of their questions
Communications Specialist
Nordstrom
11.2012 - 04.2018
- Reported to the Store Manager and Customer Service Manager
- Answered phones and customer questions while directing customers to the appropriate department that could fulfill their needs
- An administrative position that produced daily sales reports for the Store Manager with deadlines
Sales Associate
Nordstrom
04.2008 - 10.2012
- Held third top highest salesperson position out of 50+ employees for duration of employment
- Built relationships with customers and retained a return client base.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges as well as handling returns.
- Went above and beyond to ensure the finest level of professionalism and customer service was delivered
Education
Bachelor of Arts - Digital Photography
Texas State University
San Marcos, TXSkills
- Google Suite
- Zendesk
- Adaptable Presenting
- Photo Editing
- Guest and Team communication
- Persuasive sales techniques
- Confident delivery
- Excellent organizational skills with strong attention to detail
- Flexible with changes and schedules
Timeline
Presenter
Cady Studios
07.2022 - Current
Customer Service and Logistics Manager
Abilitee Adaptive Wear LLC.
07.2019 - 11.2020
Communications Specialist
Nordstrom
11.2012 - 04.2018
Sales Associate
Nordstrom
04.2008 - 10.2012
Bachelor of Arts - Digital Photography
Texas State University
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