Amy Alcorn
Courtyard by Marriott
Sacramento,CA
27
years of professional experience
Dynamic and detail-oriented professional with extensive experience in customer service at Courtyard by Marriott. Proven ability to enhance guest satisfaction through exceptional beverage preparation and effective team collaboration. Skilled in cash handling and multitasking, consistently delivering high-quality service in fast-paced environments. Recognized for training staff and optimizing operational efficiency.
Work History
Barista
4 Months- Prepared and served high-quality beverages, ensuring consistent taste and presentation.
- Operated espresso machines and brewing equipment with precision and care.
- Trained new baristas on techniques for efficient service and product knowledge.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
Bartender
2 Years 2 Months- Crafted and served diverse cocktails, ensuring customer satisfaction and adherence to menu standards.
- Managed inventory levels, ordering supplies to minimize waste and maintain operational efficiency.
- Trained new staff on bartending techniques, enhancing team performance and service quality.
- Developed seasonal drink menus, incorporating customer feedback and current trends for improved sales.
- Resolved customer complaints effectively, ensuring a positive outcome and reinforcing brand reputation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
7 Years 1 Month- Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Implemented efficient service techniques, reducing wait times during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Assistant Martial Arts Instructor
19 Years 11 Months- Assisted in creating engaging lesson plans tailored to diverse learning styles.
- Supported classroom management strategies to maintain a positive learning environment
- Developed lesson plans to enhance curriculum effectiveness and engagement.
- Served as a positive role model for students, embodying the values of respect, discipline, perseverance, integrity, humility, courage, patience, trustworthiness.
- Enhanced students'' martial arts skills by providing personalized instruction and feedback.
- Assisted in organizing events and tournaments, enhancing community engagement and participation.
- Implemented new training strategies, improving overall class performance and student retention rates.
- Coordinated training sessions, ensuring adherence to safety protocols and effective learning environments.
- Evaluated student progress, delivering constructive feedback to promote continuous improvement.
- Instructed students in martial arts techniques, fostering skill development and confidence.
Expo/waitress
3 Years 1 Month- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables simultaneously, prioritizing tasks to enhance service efficiency.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Hostess/waitress
2 Years 11 Months- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Collaborated with servers and kitchen staff to ensure timely service and satisfaction.
- Trained new hostesses on best practices for welcoming guests and managing reservations.
- Implemented efficient waitlist management system to reduce guest wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
High School Diploma
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Cash handling
Opening and closing duties
Cleanliness
Exceptional customer service
Espresso machine operation
Beverage preparation
POS systems
Safe food handling practices
Menu memorization
Food running
Reliable and dependable
Cleaning and sanitizing
Multitasking
Timeline
Barista
Courtyard by Marriott
05.2025 - 09.2025Read More
Bartender
Night Cap
08.2022 - 10.2024Read More
Bartender
The Zebra Club
05.2015 - 06.2022Read More
Expo/waitress
Pronto
07.2012 - 08.2015Read More
Hostess/waitress
Francisco’s Restaurant
08.2008 - 07.2011Read More
Assistant Martial Arts Instructor
Martial Arts Academy
08.1998 - 07.2018Read More
Challenge Charter High School
High School Diploma
Read More