Amy Alcover
Cooper City ,FL
Summary
Owner/Front Office Manager with extensive experience in managing day-to-day business operations and client relations. Proven success in enhancing customer satisfaction, optimizing financial management, and improving operational efficiency. Strong skills in budgeting, financial reporting, and team leadership, bringing a proactive and driven approach to advancing business goals.
Overview
33
33
years of professional experience
Work History
Owner/Front Office Manager
Rival Electric, Inc.
01.1992 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Cooper City High School
Cooper City, FL Legal Secretary Certificate -
Sheridan Technical College
Hollywood, FLSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Customer Service
Timeline
Owner/Front Office Manager
Rival Electric, Inc.
01.1992 - 10.2024
High School Diploma -
Cooper City High School
Legal Secretary Certificate -
Sheridan Technical College
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