Amy Aldridge
McMinnville,TN
Summary
Proven Billing Coordinator with a track record of enhancing patient experience and streamlining billing processes at BUCKEYE HOME MEDICAL EQUIPMENT. Expert in data entry proficiency and customer engagement, achieving significant improvements in billing accuracy and interdepartmental coordination. Skilled in audit support and dispute resolution, consistently ensuring HIPAA compliance and efficient patient account management. Versatile Billing Coordinator bringing 8 years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
17
17
years of professional experience
Work History
Billing Coordinator
BUCKEYE HOME MEDICAL EQUIPMENT
02.2020 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
Intake Receptionist
Warren County Health Department
08.2019 - 01.2020
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Improved patient check-in experience by verifying personal information quickly yet accurately upon arrival.
- Prioritized tasks effectively to ensure minimal disruption of essential services during peak hours or periods of staff shortage.
- Increased efficiency in the workplace by managing inventory levels of office supplies and ordering when necessary.
Pre-Billing Coordinator
Friendship Home Health
01.2015 - 08.2019
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Receptionist
Blankenship Medical Group
08.2008 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Warren County High School
Mcminnville, TN05.1997
Skills
- Audit Support
- Deadline-oriented
- File Management
- Data entry proficiency
- Document Review
- Dispute Resolution
- Document analysis
- Accuracy and Precision
- Insurance Verification
- Accounts receivable management
- HIPAA Compliance
- Customer Engagement
- Patient account management
Timeline
Billing Coordinator
BUCKEYE HOME MEDICAL EQUIPMENT
02.2020 - Current
Intake Receptionist
Warren County Health Department
08.2019 - 01.2020
Pre-Billing Coordinator
Friendship Home Health
01.2015 - 08.2019
Receptionist
Blankenship Medical Group
08.2008 - 01.2015
High School Diploma -
Warren County High School
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