Amy Alexander
Restaurant Manager
New Cumberland,PA
Summary
Highly proactive manager with 30 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking and professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
Work History
Corporate Trainer
Uncle Julios
06.2016 - 03.2020
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Established and maintained quality control standards.
- Prepared educational materials such as module summaries, videos and informational packets.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed customized leadership development programs that prepared high-potential employees for advanced roles within the company.
- Developed lesson plans, instructional materials and written practice tests for FOH training courses.
- Developed and responded to incoming and outgoing correspondence.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Authored, updated and implemented training procedures.
Joes Steak House
Andy Thomas
11.2012 - 05.2016
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Carefully interviewed, selected, trained, and supervised staff.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Top Shelf Catering
Laura Hundemer
03.2006 - 11.2014
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Upheld the company''s reputation for excellence by adhering to established service standards while continually seeking opportunities for improvement in personal performance.
- Facilitated seamless transitions between courses by clearing tables quickly without disrupting ongoing conversations among guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Processed customer payments to accurately record transactions.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Ensured all serving utensils were sanitized before use and replaced regularly throughout the event duration for enhanced hygiene practices.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Replenished condiments and other supplies at tables and service bars.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Education
High School Diploma -
Fauquier High School
Warrenton, VA 05.2001 -
Skills
Calm and Pleasant Demeanor
Passion for customer satisfaction
Inventory Control
Building Maintenance
Strategic Planning
Coaching and Mentoring
Promotions planning
Business operations expertise
Front of House Management
Managing Reservations and Large Parties
Organization and prioritization
Professional Demeanor
Calendar and Scheduling Software
Problem-solving abilities
Menu Pricing and Writing
Adaptability
Safe Food Handling
Interpersonal Skills
Active Listening
Staff Supervision
Timeline
Corporate Trainer
Uncle Julios
06.2016 - 03.2020
Joes Steak House
Andy Thomas
11.2012 - 05.2016
Top Shelf Catering
Laura Hundemer
03.2006 - 11.2014
High School Diploma -
Fauquier High School
05.2001 -