Amy Allen
Gainesville,GA
Summary
Results-driven professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at independently mastering new skills and implementing positive change. Experienced in overseeing multiple tasks and collaborating as a team player with great time management and organizational skills.
Overview
18
18
years of professional experience
Work History
Transitional Care Coordinator
Northeast Georgia Health System
Gainesville, Georgia
11.2022 - Current
- Identified barriers that impede successful transitions from one level of care to another.
- Provided education and support to patients, families, caregivers, and healthcare providers regarding post-acute services available in the community.
- Facilitated communication between hospital staff, primary care physicians, and other healthcare professionals involved in the transition process.
- Coordinated with interdisciplinary teams to ensure timely implementation of transition plans.
Executive Director
C. Ross Management, LLC
Gainesville, GA
06.2021 - 02.2022
- Recruiting, staffing, and overall operations of a 55-bed personal care home.
- Directed licensed and non-professional nursing staff in the delivery of direct Resident care and support functions.
- Managing the budget including food supply, nursing supplies, maintenance, administrative, and employee hours, supervising the preparation of incident and accident reports, understanding and compiling with all rules regarding Resident’s Rights.
- Ensuring all work areas are safe and clean, universal precautions are being followed, fire safety, and all State reportable reports are documented in a timely manner.
Admissions & Marketing Director
C. Ross Management, LLC
Dahlonega , GA
11.2017 - 06.2021
- Developed marketing strategies based on corporate objectives and market trends.
- Delivered marketing strategy updates to upper-level management.
- Serve as a liaison to the Administrator, Medical Director, and other supervisory staff.
- Performing tours, completing admission paperwork with patients and families, and being the first point of contact for the facility.
Business Services Manager
Caresouth Home Health
Gainesville, GA
05.2014 - 05.2016
- Operations, recruiting, staffing, equipment maintenance, new hire orientation, accounts payable, payroll, and employee relations for 85 employees throughout four offices in Northeast Georgia.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
Intake Counselor
Legacy Link
Gainesville, GA
05.2012 - 05.2014
- Developed service plans with clients to meet their short and long-term goals.
- Documented meetings, interventions and contacts with clients to optimize care.
- Consulted with staff, insurance provider and family about treatment recommendations and progress.
- Maintained accurate clinical records of client progress in accordance with agency policies and procedures.
Enrollment Management Specialist
Georgia Gwinnett College
Lawrenceville, GA
09.2009 - 05.2012
- Advised students on course selection, progress toward graduation and career decisions.
- Coordinated campus visits for potential students and their families.
- Tracked progress of all admitted students throughout the entire enrollment process.
- Established relationships with external organizations such as community colleges or transfer centers.
Patient Care Technician
Northeast Georgia Health System
Gainesville, GA
11.2006 - 06.2010
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Kept instruments and equipment clean and sanitized.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Master of Business Administration Degree -
Brenau University
Gainesville, GAMaster of Science Degree -
Brenau University
Gainesville, GABachelor of Science Degree -
North Georgia College & State University
Dahlonega, GALong-Term Care Administrator License -
Department of Community Health
Skills
- Process Improvement
- Care Planning
- Interdisciplinary Collaboration
- Quality Improvement
- Transition planning
- Process Implementation
- Patient Safety
- Operating Plans Development
Leadership Experience
- NGHS Case Management Advisory Council Member
- NGHS Rewards and Recognition Member
- NGHS Auxiliary Member
- Region B Healthcare Coalition Member
- North Georgia Senior Resources Member
- NGHS Teen Volunteer of the Year
Timeline
Transitional Care Coordinator
Northeast Georgia Health System
11.2022 - Current
Executive Director
C. Ross Management, LLC
06.2021 - 02.2022
Admissions & Marketing Director
C. Ross Management, LLC
11.2017 - 06.2021
Business Services Manager
Caresouth Home Health
05.2014 - 05.2016
Intake Counselor
Legacy Link
05.2012 - 05.2014
Enrollment Management Specialist
Georgia Gwinnett College
09.2009 - 05.2012
Patient Care Technician
Northeast Georgia Health System
11.2006 - 06.2010
Master of Business Administration Degree -
Brenau University
Master of Science Degree -
Brenau University
Bachelor of Science Degree -
North Georgia College & State University
Long-Term Care Administrator License -
Department of Community Health