Amy Allen MSN RN
Vestal,NY
Summary
Compassionate Operational Director dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role. Mature professional with several years of nursing supervisory experience. Exhibits strong knowledge base in federal, state and local guidelines. Proven communication skills and collaborates with team to increase engagement and improve productivity.
Overview
25
25
years of professional experience
Work History
Director of Operations
Guthrie Lourdes Medical Group
Binghamton, NY
02.2024 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Contributed to organizational strategic direction to improve products and services.
Clinical Nursing Instructor
Broome Tioga BOCES
Binghamton, NY
01.2022 - Current
- Organized student activities to promote learning and professional development.
- Mentored, supervised and evaluated the performance of clinical nursing students.
- Assessed student progress through exams, quizzes, assignments and other evaluation methods.
- Provided guidance to students in developing individualized care plans for patients.
- Collaborated with faculty members to develop innovative approaches to teaching clinical nursing skills.
Registered Nurse
Guthrie Medical Group
Sayre, PA
02.2011 - 09.2024
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Provided emotional support and comfort to families during difficult times.
Nurse Manager Out Patient Specialty Clinics
Ascension Medical Group
Binghamton, NY
09.2014 - 02.2024
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Monitored quality assurance activities for compliance with standards of care.
- Evaluated performance of individual nurses against established standards.
- Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Reviewed patient charts for accuracy and completeness of documentation.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Investigated incidents or complaints from patients or their families.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Resolved conflicts between staff members in an efficient manner.
- Facilitated communication between physicians, nurses, support services personnel.
- Participated in strategic planning initiatives designed to improve overall operations.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Successfully transitioned several large private practices to hospital-based practices.
- Assisted in initiation of Lung Cancer Program
Registered Nurse Per Diem
Correctional Medical Care Tioga County Jail
Owego, NY
12.2006 - 01.2024
- Charge nurse duties as assigned
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Assisted physicians during examinations or surgical procedures.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
Registered Nurse
Robert Packer Hospital
Sayre, PA
09.1999 - 02.2011
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Administered medications and treatments according to physician orders.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Actively participated in quality improvement initiatives within the department.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Provided emotional support and comfort to families during difficult times.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Assisted physicians during examinations or surgical procedures.
- Developed educational materials for use in teaching sessions with patients or their families.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Charge Nurse duties as assigned
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Ensured compliance with infection control protocols throughout the facility.
Education
Master of Science - Nursing Administration
University of Phoenix
Tempe, AZ05-2017
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ05-2013
Associate of Applied Science - Nursing
SUNY Tompkins Cortland Community College
Dryden, NY05-1999
Skills
- Leadership training
- Strategic planning and execution
- Operational efficiency
- Process improvement
- Operations oversight
- Quality assurance
- Conflict resolution
- Department management
- Patient education and advocacy
- Electronic charting expertise
- Policy optimization
- Care monitoring
- Patient care
Accomplishments
- Poster Presenter at National Magnet Nursing Conference
Timeline
Director of Operations
Guthrie Lourdes Medical Group
02.2024 - Current
Clinical Nursing Instructor
Broome Tioga BOCES
01.2022 - Current
Nurse Manager Out Patient Specialty Clinics
Ascension Medical Group
09.2014 - 02.2024
Registered Nurse
Guthrie Medical Group
02.2011 - 09.2024
Registered Nurse Per Diem
Correctional Medical Care Tioga County Jail
12.2006 - 01.2024
Registered Nurse
Robert Packer Hospital
09.1999 - 02.2011
Master of Science - Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Applied Science - Nursing
SUNY Tompkins Cortland Community College
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