Amy Almeida

Customer Service Management:

• Management of all auction customers averaging 50-150 per auction with auctions occurring weekly or biweekly.
• Main point of contact for all incoming calls including: auction customers, realtors, consignors, potential leads, billing, marketing and other inquiries.
• Pulling auction purchases for local pick up, facilitating orders requiring shipping and coordinating with delivery drivers as needed for oversized items.
• Processing payments and monitoring accounts for international transactions. Contacting customers with unpaid invoices until payment resolution.
• Assisting walk-in customers on auction preview days.
• Facilitating consignor drop offs, pick ups and inventory reports

Administrative and Accounting Tasks:

• Payroll: biweekly hour reporting for all staff
• Reconciliation & Profit reports for each auction
• Managing & tracking outgoing consignor payments

• Met with clients to discuss needs, service preferences and special requests
• Managed schedule and office phone as needed
• Delivered excellent service to pet owners to drive repeat business

• Provided a variety of photographic services including event, product and portrait photography.
• Clients include: University of Tampa Athletics, St Leo University, Amalie Oil, International Plaza, Publix, Sparxoo, Tampa Bay Food & Wine festival

• Photographed all new products and supervised graphic design for the website
• Wrote press releases, designed newsletters, added new web content
• Strategized marketing opportunities and collaborations with companies in the Gaming Industry
• Managed & wrote content for all company social media accounts
• Point of contact for all wholesale & retail accounts
• Created product listings and managed company sales through Amazon, Groupon and Etsy in addition to GamerModz.com
• Oversaw all affiliates, sponsorships, and charitable partnerships

• Directed and led employees, supervising activities to drive productivity and efficiency
• Completed inventory audits to identify losses and project demand
• Enhanced sales by implementing merchandising and promotional improvements

Completed study abroad programs in Thailand, Italy and the United Kingdom

Minored in History & Government