Amy Alvarez
Georgetown,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Collections Specialist
Trader Interactive
11.2023 - 05.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Managed high call volume while maintaining excellent customer service standards.
- Provided exceptional customer service and addressed customer inquiries.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
Collections & Billing Specialist
EV Oilfield Services
08.2022 - 06.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed and maintained billing procedures to make timely payments.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Maintained relationships with clients through punctuality and excellent customer service.
AR Manager /Customer Service Collections Representative
JAB Services
06.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Administrative Assistant
Pro Inspection
11.2018 - 04.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated with payroll and benefits specialists to ensure seamless integration of new employees into company systems.
- Served as liaison between hiring managers and candidates throughout the entire recruitment process until offer acceptance was confirmed by both parties involved.
- Handled administrative responsibilities such as payroll processing accurately and efficiently.
- Facilitated timely collections by monitoring aging reports and following up on outstanding balances.
- Reduced outstanding receivables for increased financial stability by effectively managing accounts and pursuing collections.
- Reduced delinquencies by implementing effective collections strategies and closely monitoring account statuses.
Manager
Dickeys BBQ Pit
10.2013 - 11.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Increased accuracy of payroll records by closely monitoring timekeeping practices and promptly addressing discrepancies as needed.
- Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
- Spearheaded successful catering events, coordinating menu planning, food preparation, and presentation for various functions.
Education
GED -
American Youth Works
Austin, TX10.2009
Skills
Teamwork orientation
Account Review
Collections
Decision-Making Competence
Conflict resolution techniques
Data Entry Efficiency
Goal-oriented mindset
Outbound Calling
Strong negotiation skills
Call center experience
Payment Acceptance
Experience with the following:
SalesForce
D365
EZPay
QuickBooks Online and Desktop
Google Sheets
Taulia
Open Invoice
Open Ticket
Word
GoogleMeet
Outlook
Timeline
Collections Specialist
Trader Interactive
11.2023 - 05.2024
Collections & Billing Specialist
EV Oilfield Services
08.2022 - 06.2023
AR Manager /Customer Service Collections Representative
JAB Services
06.2021 - 08.2022
Administrative Assistant
Pro Inspection
11.2018 - 04.2020
Manager
Dickeys BBQ Pit
10.2013 - 11.2018
GED -
American Youth Works
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