Amy Anderson

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Research and Correct Benefit Calculations
• Prepare and process all Pension Forms, Letters
• Ensure all pension payments are processed and paid correctly
• Locate Missing Participants
• Assisted in preparing and maintaining personnel records and handbooks.
• Consulted with and served as technical liaison between business, industry, government and union officials.
• Advised managers and employees on state and federal employment regulations, collective agreements, benefit and compensation policies, personnel procedures and classification programs.
• Sell Life, Health, and Disability insurance for a company
• Promoted insurance options, developed protection plans, and determined the clients' needs and financial situation.
• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Interviewed prospective clients to obtain data about financial resources and needs, physical condition of person or property, and to discuss any existing coverage.
• Review and process customer's purchase orders
• Determined product availability and communicate to domestic sales personnel
• Coordinated and monitored all after-sale activities
• Produce product accessory quotes as requested by customers
• Recognized multiple times for obtaining the highest customer satisfaction survey scores
• Managed hundreds of business-to-business accounts with strong interpersonal relationships
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Responded to customer inquires and needs, providing quality customer service
• Ensured that all servicing documents are completed accurately
• Sorted and filed correspondence and performed miscellaneous clerical duties, such as answering correspondence and writing reports.
• Received payments and post amounts paid to customer accounts.