Amy Anderson
Springfield,IL
Summary
Dedicated and creative individual with solid understanding of professional service and attitude, academic development and learning styles, information needs and ease of access to information. Possesses excellent communication and interpersonal skills and connects with persons from diverse backgrounds.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Rogers & Hollands Jewelers
11.2022 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies and to enhance efficiency of daily activities.
- Analyzed sales data to identify trends and make informed decisions for improving overall store performance including store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Coached and evaluated staff to help improve selling skills, achieve daily goals, increase product knowledge, understand sales incentives, and increase customer satisfaction.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Assistant Store Manager/Acting Store Manager
Signet Jewelers, Zales Jewelers
02.2022 - 11.2022
- Gemological Institute of America Diamond Essentials Certificate (3 April 2022).
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with district managers to develop marketing initiatives that drove traffic and increased brand awareness.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Student Success Specialist
Midwest Technical Institute
06.2021 - 12.2021
- Assisted in the design of curriculum materials that cater to diverse learning styles and promote student success.
- Conducted regular assessments of student progress, identifying areas for improvement and adjusting instructional approaches accordingly.
- Collaborated with other Student Success Specialists to share best practices for improving student outcomes across the institution.
- Enhanced student success by implementing personalized learning plans and monitoring progress regularly.
- Facilitated communication between students, instructors, and administrators regarding academic progress and concerns.
- Developed and delivered targeted workshops on topics such as study skills, time management, and test-taking strategies.
- Collaborated with faculty members to develop strategies for improved student engagement and performance.
- Promoted a positive school culture by actively participating in school events and community outreach initiatives.
- Utilized various technology tools to enhance instructional methods and increase student engagement in learning activities.
Academic Learning Specialist/ Instructor
Lincoln College
08.2018 - 06.2021
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Supported struggling students with targeted interventions, resulting in improved academic performance.
- Served as a liaison between school administration and faculty, facilitating open communication channels for addressing concerns or suggestions.
- Assessed student progress through ongoing evaluations, adjusting instructional approaches as needed for optimal results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Fostered a positive learning environment by incorporating diverse teaching methods that cater to different learning styles.
- Promoted active engagement in lessons through hands-on activities and group projects, boosting overall class participation.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Increased collaboration among teachers by organizing professional development workshops and sharing best practices.
- Organized extracurricular activities to promote socialization among students outside of the classroom setting, strengthening peer relationships within the school community.
- Participated in ongoing professional development opportunities to stay current on best practices in education and enhance personal growth as an educator.
Childcare Site Director
Compass for Kids, Inc.
11.2016 - 08.2018
- Established strong relationships with local schools, community organizations, and resources to support academic success and social-emotional learning (SEL) of at-risk youth, grades K-5.
- Coordinated special events, field trips, and extracurricular activities to provide diverse SEL experiences for children.
- Recruited, selected, and retained high-quality volunteers.
- Furnished facility with supplies, equipment, food and materials to foster social-emotional and cognitive development.
- Observed and assessed classroom activities to verify conformity with quality standards and ensure the safety and security of all children, staff, volunteers, and visitors on site.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on their child''s progress.
- Managed sensitive situations involving child behavior or family concerns with diplomacy, maintaining confidentiality while working towards positive resolutions.
- Implemented positive discipline techniques to maintain a respectful environment while promoting social-emotional development in children.
Learning Resource Specialist
ITT Technical Institute
02.2013 - 09.2016
- Maintained library resources, requests, circulation, and usage reports on a daily, monthly, quarterly and annual basis.
- Trained students, faculty, and staff on the Virtual Library and student portal resources.
- Designed and conducted information literacy lessons aligned with American Library Association standards and higher education accreditations, policies and procedures.
- Ordered and Organized educational materials and resources efficiently, ensuring easy accessibility for students and staff.
- Assisted Career Services in job placement for future success in career settings by using virtual resources and workshops to improve resume building, job-seeking skills, and interviewing techniques of enrolled students and graduates.
- Contributed to a positive school culture by actively participating in academic and staff meetings, committees, and extracurricular activities.
- National Honor Society faculty advisor.
- Participated in ongoing professional development opportunities to stay current with trends and research in information literacy. education, applying new knowledge to enhance instructional practices using library resources.
- Trained and mentored and scheduled school's student workers.
- Established and maintained quality control standards, professional development requirements.
- Developed and implemented successful onboarding program for the learning resource center, library resources, and the Virtual Library.
Professional Educator/ Classroom Teacher
Hazelwood Middle School
08.2006 - 08.2012
- Lead a classroom of 33+ students in learning the state and federal academic competencies at a Title I middle school with focus on Math/Science , grades 6 and 8.
- Implemented project-based learning experiences to encourage creativity and real-world application of skills.
- Increased students'' critical thinking skills through the implementation of inquiry-based learning activities.
- Utilized data-driven instruction, constantly assessing student progress and adjusting lesson plans accordingly for improved performance outcomes.
- Established clear expectations for behavior and held students accountable, resulting in a more focused and productive classroom environment.
- Communicated regularly with parents about their child''s progress, addressing concerns promptly and working together to develop solutions for improvement.
- Enhanced classroom atmosphere by creating a safe and inclusive environment where all students felt comfortable participating.
- Collaborated with colleagues to establish an interdisciplinary curriculum, fostering a deeper understanding of content across subjects.
- Achieved higher student success by implementing individualized learning plans tailored to each student''s needs.
- Promoted a growth mindset among students, encouraging perseverance and resilience in the face of academic challenges.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
Education
Master of Library Science -
University of Indiana Purdue University
Indianapolis, INState of Indiana
New Albany07.2009
Wisconsin Department of Public Instruction
07.2006
Bachelor of Science in Education - Elementary Education/ Environmental Education with Middle School Add-on
University of Wisconsin-Stevens Point
Stevens Point, WI05.2006
High School Diploma -
Springfield Southeast High School
Springfield, IL05.2001
Skills
- Customer Service and Engagement
- Customer Relations
- Sales Strategies
- Policies and Procedures
- Vendor Management
- Supply Ordering
- Hiring and Training
- Operations Oversight
- Classroom Management
- Learning Management Systems
- Educational Support and Activities
- Group and Individual Instruction
- Promotional Planning
- Community Engagement and Relations
- Knowledge of Circulation Procedures
- Acquisitions Management
- Electronic Resources
- Information Literacy
- E-learning Development
- User Access
- Cataloging Reference Books
- Copyright Knowledge
- Metadata Creation
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability and Dependability
- Time Management
- Excellent Communication
- Highly Motivated
- Friendly and Outgoing
References
Upon Request
Timeline
Assistant Store Manager
Rogers & Hollands Jewelers
11.2022 - 06.2024
Assistant Store Manager/Acting Store Manager
Signet Jewelers, Zales Jewelers
02.2022 - 11.2022
Student Success Specialist
Midwest Technical Institute
06.2021 - 12.2021
Academic Learning Specialist/ Instructor
Lincoln College
08.2018 - 06.2021
Childcare Site Director
Compass for Kids, Inc.
11.2016 - 08.2018
Learning Resource Specialist
ITT Technical Institute
02.2013 - 09.2016
Professional Educator/ Classroom Teacher
Hazelwood Middle School
08.2006 - 08.2012
Master of Library Science -
University of Indiana Purdue University
State of Indiana
Wisconsin Department of Public Instruction
Bachelor of Science in Education - Elementary Education/ Environmental Education with Middle School Add-on
University of Wisconsin-Stevens Point
High School Diploma -
Springfield Southeast High School
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