AMY ANDERSON
Austin,AR
Summary
Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ADVOCATE
Sagility Blue Shield CA
Austin
09.2024 - Current
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
- Assist in Pharmacy claims
- Commitment to excellence and a positive attitude.
- Strong communication and interpersonal skills.
- Comfort in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Desire to exceed customer expectations and grow professionally.
- Educated clients on policy coverage and claims processes.
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with inquiries regarding insurance plans and benefits.
REALTOR
Realty One Group
08.2019 - Current
- marketing strategies for sellers
- comprehensive contracts
- Facilitated property showings for clients and showcased features effectively.
- Negotiated terms and conditions of real estate contracts with buyers and sellers.
- Conducted market research to determine property values and trends in the area.
- Hosted engaging open houses
- Actively engage with clients to identify real estate needs, driving sales growth.
- Meticulously analyze market trends to advise clients accurately.
- Implement innovative strategies to enhance property visibility and attract buyers.
- Provide comprehensive support to buyers and sellers, ensuring smooth transactions.
- Passionately market properties through various channels, achieving client satisfaction.
- Developed unique virtual tours to boost property interest and engagement.
PHOTOGRAPHER
Amy Louise Photography
01.2011 - Current
- Orchestrated and scheduled professional photoshoots
- Managed invoicing and ensured timely collection of payments
- Innovatively edited photos to enhance visual appeal
- Delivered high-quality photos, ensuring customer satisfaction
- Consistently met deadlines and maintained a high level of professionalism
- Boosted client retention by delivering exceptional, timely photographic services.
- Maintained meticulous records of client interactions and photo specifications.
CONCIERGE AGENT Temp position
Instant Teams
Austin
01.2023 - 07.2024
- Help members with day to day inquires and research their needs
- Provided templates and excel sheets to member
- Put together itineraries
- Provided exceptional customer service to guests and clients, ensuring satisfaction.
- Managed reservations and bookings using industry-standard software tools.
- Coordinated transportation and logistics for guests, enhancing their experience.
- Assisted clients with inquiries about local attractions and services available.
- Developed strong relationships with vendors to facilitate guest requests efficiently.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Performed administrative duties such as filing paperwork and responding to emails.
- Maintained up-to-date knowledge of all hotel services and promotions to ensure accurate information is provided to guests.
- Participated in team meetings and training sessions on a regular basis.
- Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
- Assisted with the coordination of special events or functions taking place at the hotel.
- Assisted guests with reservations for tours and transportation.
LOAN OFFICER ASSISTANT
Bank Of England
Ft Walton Beach, FL
10.2017 - 07.2018
- Collected and analyzed prospective buyer data for home loan acquisition
- Scheduled and conducted appointments with potential clients
- Worked collaboratively with mortgage processors to ensure data accuracy
MEDICAL RECEPTIONIST
Quality Urgent Care
Ft Walton Beach, FL
11.2016 - 10.2017
- Managed patient registration, ensuring accurate medical information and HIPAA compliance
- Verified insurance details, facilitating seamless patient service
- Handled patient and insurance payments, maintaining financial accuracy
- Streamlined front-office operations, enhancing patient flow and service efficiency.
- Boosted front desk productivity by implementing effective organizational practices.
- Provided empathetic patient support, ensuring comfort and privacy during visits.
CUSTOMER SERVICE REPRESENTATIVE
My RV Mail
Crestview, FL
11.2015 - 07.2016
- Managed inbound and outbound calls, ensuring optimal customer service
- Handled member-specific shipment requests efficiently
- Performed meticulous data entry for received mails
- Conducted sales calls for new sign-ups, boosting customer base
- Ensured accuracy of outgoing shipments by verifying package details
- Streamlined data entry processes, enhancing workflow efficiency.
- Boosted new memberships through strategic sales initiatives.
- Analyzed shipment data to minimize errors and improve delivery accuracy.
- Provided team support to optimize call handling and customer satisfaction.
CUSTOMER ADVOCATE
Blue Cross Blue Shield
Abilene, TX
06.2010 - 07.2011
- Handled an average of 50 customer calls daily
- Resolved customer issues effectively
- Leveraged product knowledge to provide accurate information
- Facilitated smooth communication within departments
- Identified and catered to customer needs proactively
- Boosted customer satisfaction by swiftly resolving inquiries and issues.
- Applied in-depth product knowledge to tailor solutions to customer needs.
- Facilitated team communication, directing queries to correct departments.
- Analyzed customer feedback to refine service protocols, improving response times.
- Pioneered new customer interaction strategies, significantly raising service standards.
PRE K TEACHER
A Habitat for Learning
Abilene, TX
07.2008 - 10.2010
- Designed and implemented daily lesson plans for Pre K students
- Successfully completed Circle Training
- Enhanced learning environment for children aged 3-6
- Collaborated with team to ensure efficient learning process
- Achieved significant improvements in children's learning outcomes
SHIFT MANAGER
Pizza Hut
Killeen, TX
03.2007 - 02.2008
- Managed customer interactions, ensuring high-quality service and satisfaction
- Coordinated with vendors for inventory management and special orders
- Overseen cash operations across multiple checkout stations
- Implemented innovative ordering system, boosting order accuracy.
ACCOUNT MANAGER
Convergys
Killeen, TX
11.2006 - 03.2007
- Managed customer inquiries as Account Manager at Convergys
- Provided information on new products
- Resolved customer issues empathetically
- Efficiently managed 50+ daily customer calls, boosting issue resolution rates.
- Meticulously investigated customer issues, ensuring accurate solutions and satisfaction.
TELLER SUPERVISOR
First National Bank
Gatesville, TX
05.2005 - 02.2006
- Oversaw cash management, ensuring optimal operations at the branch
- Guided tellers in account processes, loans, and investment products
- Promoted bank services through effective community outreach
- Achieved and exceeded monthly targets consistently
- Boosted team's monthly targets by leading effective strategies and training.
- Oversaw precise cash management, ensuring accuracy in transactions and audits.
- Mentored tellers, enhancing their skills in account management and customer service.
- Expanded community engagement, elevating the bank's local presence and customer base.
- Managed detailed audits, ensuring financial accuracy and compliance.
- Provided ongoing support to staff, fostering a collaborative work environment.
CERTIFIED NURSING ASSISTANT
Bell Haven Nursing Home
Killeen, TX
04.2004 - 12.2005
- Assisted in daily living activities with the patients that can not do for themselves.
- Performed daily vital checks and assisted in the medical care needed.
- Enhanced patient care by efficiently assisting with daily living activities.
- Provided empathetic support to patients, improving their comfort and wellbeing.
CERTIFIED NURSING ASSISTANT
Hillside Nursing Home
Gatesville, TX
02.2005 - 05.2005
- Provided comprehensive daily living support to patients
- Implemented individualized care plans
- Ensured patient comfort and well-being
- Maintained patient dignity and confidentiality
- Managed daily care routines and monitored health parameters for elderly patients.
- Enhanced patient well-being by providing essential care and monitoring vitals.
- Supported elderly with daily activities, improving their quality of life.
- Assessed patient health daily, ensuring timely medical interventions.
Education
HEALTH CARE ADMINISTRATION, BUSINESS ADMINISTRATION -
University of Phoenix-Arizona
01.2010
HIGH SCHOOL DIPLOMA -
Belton High School
Belton, TX01.2003
Skills
- Customer Service
- Team Leadership
- Problem Solving
- Cash Management
- Medical Terminology
- Photography
- Real Estate
- Patient Care
- Inventory Management
- Communication
- Data Entry
- HIPAA Compliance
- Customer support
- Claims processing
- Call management
- Software navigation
- Customer relationship management
- Market research
- Sales coordination
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Quality control
- Multi-line phone talent
- Administrative support
- Technical support
- High-energy attitude
- Call center operations
- Complaint resolution
- Strategic sales
- Appointment setting
- Payment collection
- Payment handling
- Microsoft outlook
- Data entry
- Clerical support
- Credit card processing
- Escalation management
- Live chat support
- Member support
- Medical terminology
- Credit card payment processing
Hobbies and Interests
Hiking, Cooking, photography, community out reaches
Websites
Certification
- real estate license
References
References available upon request.
COURSES
- PROJECT MANAGEMENT
- Jan 2024 - Present
- MENTAL HEALTH FIRST AID
- National Council for Mental wellbeing
- Apr 2024 - Apr 2025
ADDITIONAL INFORMATION
- PHOTOGRAPHY BUSINESS
- Amy Louise Photography
- Orchestrated professional photoshoots
- Managed invoicing and payment collection
- Innovatively edited photos
- Delivered high-quality photos
- Maintained client records and specifications
Timeline
CUSTOMER SERVICE ADVOCATE
Sagility Blue Shield CA
09.2024 - Current
CONCIERGE AGENT Temp position
Instant Teams
01.2023 - 07.2024
REALTOR
Realty One Group
08.2019 - Current
LOAN OFFICER ASSISTANT
Bank Of England
10.2017 - 07.2018
MEDICAL RECEPTIONIST
Quality Urgent Care
11.2016 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
My RV Mail
11.2015 - 07.2016
PHOTOGRAPHER
Amy Louise Photography
01.2011 - Current
CUSTOMER ADVOCATE
Blue Cross Blue Shield
06.2010 - 07.2011
PRE K TEACHER
A Habitat for Learning
07.2008 - 10.2010
SHIFT MANAGER
Pizza Hut
03.2007 - 02.2008
ACCOUNT MANAGER
Convergys
11.2006 - 03.2007
TELLER SUPERVISOR
First National Bank
05.2005 - 02.2006
CERTIFIED NURSING ASSISTANT
Hillside Nursing Home
02.2005 - 05.2005
CERTIFIED NURSING ASSISTANT
Bell Haven Nursing Home
04.2004 - 12.2005
HEALTH CARE ADMINISTRATION, BUSINESS ADMINISTRATION -
University of Phoenix-Arizona
HIGH SCHOOL DIPLOMA -
Belton High School
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